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Tier4 Group · 3 days ago

Technical Account Manager 4837

Atlanta Metro

Full-time

Hybrid

Mid Level

Tier4 Group is a fast-growing healthcare IT Managed Services Provider that partners with healthcare organizations to deliver secure, reliable technology solutions. They are seeking a Client Engagement Manager to strengthen client relationships, drive service adoption, and ensure long-term satisfaction and retention.

CRMInformation TechnologySoftwareVirtual Reality

Responsibilities

Serve as the primary point of contact for assigned clients, building trusted relationships with executives and operational leaders

Develop and execute client engagement plans that align our services with each organization’s business objectives

Lead quarterly and monthly business reviews (QBRs/MBRs), using data and insights to demonstrate value and ROI

Monitor client health and engagement metrics; proactively address risks to satisfaction or retention

Partner cross-functionally with technical, support, product, and operations teams to ensure seamless delivery

Coordinate and resolve major client issues, balancing urgency with professionalism and maintaining positive client sentiment

Collaborate with sales to identify growth opportunities (without a sales quota)

Act as the voice of the customer, sharing structured feedback and insights with internal stakeholders to influence product and service improvements

Qualification

Client relationship managementBusiness acumenData analysisBachelor's degreeCommunication skillsProblem-solving skillsOrganizational skills

Required

Proven experience managing client relationships in a service-driven environment (e.g., healthcare, IT services, SaaS, or MSP)

Strong business acumen and the ability to connect technology solutions to client outcomes

Skilled communicator able to translate technical information into business impact for diverse audiences

Experience using data and metrics to tell a compelling story in executive business reviews

Excellent interpersonal, organizational, and problem-solving skills

Bachelor's degree in Business, IT, Communications, or a related field

Availability to travel to client locations as needed

Benefits

Full benefits (medical, dental, vision, life, disability, 401(k) match)

Paid holidays

Company

Tier4 Group

Tier4 Group is a women-owned and diversity-certified technology Talent, Professional Services, Advisory, and Information Security firm with a national reach.

Founded in 2010