Itineris · 22 hours ago
Service Delivery Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expItineris is focused on delivering quality service and customer satisfaction, and they are seeking a Service Delivery Manager. This role involves managing client relationships, ensuring SLA achievement, and leading a team to execute efficient service delivery approaches while identifying new business opportunities.
Business Information SystemsClean EnergyCRMEnergyEnterprise SoftwareInformation TechnologyPower GridSoftware
Hiring Manager
Sandy M.
Responsibilities
Develop and maintain a strong professional relationship with your client
Consistently execute and follow up of long-term application maintenance contracts
Execute an efficient service delivery approach
Responsible for SLA achievement and high level of customer satisfaction
Provide input for permanent tracking of KPI's (financial, quality, schedule and risks/issues)
Guide a team of Service Delivery Consultants (functional, technical and testing profiles)
Anticipate client organizational changes
Identify new business opportunities and help transform these into concrete proposals
Balance the needs and wants of the client with the capacity and the budget oversight
Accountable for 3rd party management with a focus on quality and delivery standards
Manage all significant changes or new projects under your supervision
Suggest and implement continuous improvements on standard processes and tools to drive operational efficiencies
Qualification
Required
An experienced leader with a proven track record of at least 10 years in service delivery management
Strong business knowledge on applied ERP solutions (SAP, Dynamics, Oracle, PeopleSoft)
Affinity with software development
Knowledge of the Utilities, Telecommunications or similar sectors
Experience of projects in the public sector is an asset
Project methodology knowledge required
A proactive and problem-solving mentality
Excellent negotiation and listening skills
An analytical and conceptual thinker
Strong communication skills, both verbally and written
Preferred
ITIL certification is an asset; understanding and application of ITIL methodology
Company
Itineris
We develop & implement cloud-based CIS & CRM solutions for utilities, built on the powerful Microsoft Dynamics 365 platform.
201-500 employees
H1B Sponsorship
Itineris has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (2)
2021 (2)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
$50.03MKey Investors
AlychloGimv
2022-04-04Series Unknown· $17.56M
2017-01-25Series Unknown· $11.07M
2015-05-07Series Unknown· $10M
Leadership Team
Edgard Vermeersch
Founder and CEO
Recent News
2025-09-02
EIN Presswire
2025-07-10
AltAssets Private Equity News
2025-06-25
Company data provided by crunchbase