Apply on Employer Site

Brooksource · 22 hours ago

VoIP Technician

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Brooksource is seeking a Senior VoIP Operations Engineer to support and operate its enterprise voice and telecommunications environment for a Fortune 200 energy client. This role focuses on maintaining the stability and performance of voice services while serving as a technical lead and escalation point within the operations team.

EmploymentHuman ResourcesInformation Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Owning day-to-day Cisco VoIP and telecom operations, ensuring system availability, performance, and reliability

Providing advanced troubleshooting, reconfiguration, and root cause analysis for complex voice and telecom issues

Acting as a senior escalation resource for voice-related incidents across the enterprise

Supporting telecom services across CoLo data centers from an operations perspective

Participating in technical strategy, governance, and operating review meetings

Supporting telecom integration activities

Providing operational and governance support for BT turret systems

Supporting satellite phone platforms and associated telecom services

Partnering with engineering teams on upcoming video conferencing platform refreshes and vendor evaluations

Collaborating closely with network engineering, telecom, and business stakeholders to ensure stable service delivery

Assisting with knowledge sharing and operational best practices across the team

Qualification

Cisco VoIP / Unified CommunicationsEnterprise VoIP supportNetworking fundamentalsOn-prem voice environmentsTechnical strategy discussionsCommunication skillsIndependent workTeam collaboration

Required

Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience

10+ years of experience supporting enterprise VoIP, telecom, or network operations environments

Strong hands-on experience with Cisco VoIP / Unified Communications, including Cisco Call Manager (CUCM)

Proven experience operating and supporting on-prem voice environments

Solid networking fundamentals, including routing, switching, and telecom infrastructure

Demonstrated experience serving as a senior escalation point in high-visibility production environments

Strong written and verbal communication skills with the ability to present and collaborate across teams

Ability to work independently while leading through influence and technical expertise

Preferred

Experience supporting enterprise integrations or migrations (M&A or platform consolidation)

Exposure to video conferencing platforms

Experience supporting specialized telecom systems such as trader voice / BT turret systems

Experience with satellite phone solutions or non-traditional telecom platforms

Familiarity with regulated or energy/utility environments

Scripting, coding, or AI-related technical exposure

Experience working in a Cisco-centric enterprise environment

Company

Brooksource

Glassdoor4.0

Brooksource is a single source for project and supplemental support through contract employment, contract-to-hire labor employment.

Founded in 2000

Indianapolis, Indiana, USA

1001-5000 employees

http://www.brooksource.com

H1B Sponsorship

Brooksource has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (10)