Technical Support Engineer jobs in United States
cer-icon
Apply on Employer Site
company-logo

Sharp Brains ยท 18 hours ago

Technical Support Engineer

positionWoodstock, CT
timePart-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Sharp Brains is seeking a Technical Support Engineer to help resolve customers' technical issues. The ideal candidate will be responsible for configuring and troubleshooting products while acting as a liaison between customers and internal teams.

ConsultingData CenterInformation TechnologyNetwork Hardware
Hiring Manager
Dania A.
linkedin

Responsibilities

Reproduce customer environment and run tests
Manage and address electronic tickets efficiently
Liaise between sales team, customer success team, and customers to properly address customer problems
Troubleshoot and configure software and hardware

Qualification

Technical support experienceTroubleshooting skillsCustomer service orientedWritten communicationVerbal communication

Required

2+ years' of technical support experience
Customer service oriented
Strong written and verbal and troubleshooting skills

Company

Sharp Brains

twittertwitter
company-logo
Sharp Brains is a IT technical support services provider.
dateFounded in 2014
location
Slough, Buckinghamshire, GBR
people-size51-200 employees
web-link
https://sharpbrains.co.uk

Funding

Current Stage
Growth Stage
Company data provided by crunchbase