Forward Air Corporation · 5 hours ago
Account Manager - Centralized Team
1915 Snapps Ferry Road, Greeneville, TN, 37745, US
Full-time
Onsite
Entry, Mid Level
2+ years expForward Air Corporation is a leading provider of ground transportation and logistics services in North America. They are seeking a Centralized Account Manager to serve as the primary contact for a defined portfolio of customers, ensuring a seamless customer experience and driving revenue growth through strong relationship management.
LogisticsService IndustryTransportation
Responsibilities
Serve as the primary point of contact for assigned customers, delivering consistent and professional communication
Build and maintain strong relationships across the customer’s organization, ensuring retention and long-term satisfaction
Proactively communicate any operational constraints, shipment updates, or service impacts, identifying solutions to minimize disruption
Coordinate delivery order acceptance and review all incoming business to ensure accuracy and service readiness
Collaborate with the sales, pricing, & operations teams to identify expansion opportunities within assigned accounts
Act as the liaison for customer RFPs, bids, and new pricing requests; collect requirements, ensure accuracy, and coordinate internal responses
Monitor customer volume trends and escalate any risks or opportunities for growth
Work collaboratively with intermodal operations, dispatch, customer service, and field teams to resolve customer challenges quickly
Assist customers with scheduling, exceptions, and shipment-related inquiries, ensuring timely resolution
Partner with internal teams to ensure service commitments are met and operational expectations are clearly communicated
Provide customers with invoices, documentation, and billing support as needed
Coordinate resolution of invoice discrepancies or billing-related questions by working with internal billing or AR teams
Maintain accurate customer records, contacts, and account data within CRM and internal systems
Serve as the voice of the customer by communicating trends, recurring issues, and process gaps to leadership
Contribute to internal improvement initiatives that streamline customer support, enhance communication, or increase operational efficiency
Promote alignment and collaboration across cross-functional teams to deliver consistent customer experiences
Qualification
Required
Bachelor's degree in Business, Supply Chain, Logistics, or equivalent professional experience
2–4 years of experience in intermodal, transportation, logistics, or customer account management
Strong communication skills with the ability to coordinate across multiple internal departments
Demonstrated ability to manage multiple tasks and deadlines in a fast-paced environment
Proficiency in CRM platforms, transportation management systems (TMS), and Microsoft Office Suite
Prior experience supporting centralized customer accounts or multi-disciplinary teams
Understanding of intermodal operations, ramp processes, drayage, and equipment management
Familiarity with bid management or RFP coordination
Company
Forward Air Corporation
Forward Air has been a leader in the expedited ground transportation industry for over 40 years.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$925MKey Investors
Irenic Capital Management
2024-05-28Post Ipo Equity
2023-12-20Acquired
2023-09-20Post Ipo Debt· $925M
Leadership Team
Shawn Stewart
President & Chief Executive Officer
Jamie Pierson
Chief Financial Officer
Recent News
Investor's Business Daily
2025-12-04
Company data provided by crunchbase