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Fabick Cat · 4 hours ago

Technology Support Specialist

Eau Claire, WI

Full-time

Hybrid

New Grad, Entry Level

Fabick Cat is a company that provides technology support related to SITECH, marine technology, and Teledyne Construction products. The Technology Support Specialist is responsible for customer support, assisting the sales team, providing technical support, and training on various products and systems.

Construction

Responsibilities

Assist technicians with changes in installation processes, measure-up, calibrations, and setup of technology products. Ensure consistency with installation procedures company wide

Order and prepare new grade control and site positioning technology equipment for installation. Assist with field installations, calibrations, and service calls as needed. Interact directly with the customers, service supervisors, and sales team to ensure timelines are established and met

Comply with routine reporting requirements. Establish, implement, and maintain necessary reports, records, controls and procedures to assure compliance with company, Teledyne, and Trimble requirements. Document hardware/software problems, equipment preparation, installation, troubleshooting, and onsite usage. Provide feedback and improvements based on customer usage and needs

Prepare training material and instructional guides regarding installation and use of technology systems for internal, external, and OEM use. Perform on-site customer training as needed

Responsible for maintaining good customer relations and continuing to build the company image. Resolve customer complaints as soon as possible. Treat customers fairly, friendly, and courteously. Assures customer contacts are made on a timely basis and in a business-like manner

Help manage sales and parts inventory, repair requests, loaner fleet, and rental kits

Perform other miscellaneous duties as required

Qualification

Mechanical troubleshootingTrimble systems proficiencyCustomer service skillsComputer networkingSurveying knowledgeHeavy civil constructionMSHA certificationBoater Safety certificationGeneral people skillsWindows proficiencyMicrosoft Office SuiteCritical thinking

Required

High School Diploma or equivalent is required

Mechanical, troubleshooting & repair, critical thinking, general people, and customer service skills are required

Comfortable with resolving customer issues and complaints required

Preferred

Associates or Bachelor's degree in related field or equivalent experience preferred

Computer networking skill desired

Knowledge of surveying, Trimble machine control, heavy civil construction, sonar, Teledyne, Trimble Marine, and Rajant desired

Proficiency in Trimble Siteworks, Trimble Earthworks, Trimble Roadworks, Trimble Groundworks, Trimble GCS900, and Trimble SCS900, Trimble Marine Construction, Topcon, Leica or Caterpillar machine control, grade control or site positioning systems (e.g., GPS, total station) is desired

MSHA and Boater Safety certification preferred

Proficiency in Windows & Microsoft Office Suite