Apply on Employer Site

Frasch · 3 hours ago

Customer Support Specialist

Opelika, AL, US

Full-time

Onsite

New Grad, Entry Level

$18/hr - $19/hr

Sound Seal is a company focused on delivering exceptional service to customers. The Customer Support Specialist is responsible for providing support through phone and email, coordinating logistics operations, and ensuring smooth communication and documentation for shipments.

FurnitureHospitality

Responsibilities

Answer incoming phone calls, providing prompt and courteous assistance to customers and drivers

Respond to customer service emails, addressing inquiries, resolving issues, and providing shipment updates

Notify team members via text when flatbed trucks arrive for loading

Schedule all flatbed and LTL shipments

Obtain shipment quotes from designated contacts for flatbed shipments

Coordinate with truck drivers onsite, ensuring paperwork is signed and handled correctly

Prepare and manage all necessary documents for LTL and flatbed shipments

Send shipment tracking information to customers for both flatbed and LTL shipments

Check USPS mail, open and scan documents, and forward to designated recipients

Print invoices, staple them inside folders, and file folders as required

File calculations and other relevant documents in designated folders

Maintain organized records of shipments, paperwork, and communications

Support other team members as needed to ensure efficient workflow

Qualification

Microsoft Office proficiencyLogistics experienceBasic math skillsCommunication skillsMultitasking abilityProfessional demeanorDetail-orientedOrganizational skills