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Chewy · 2 days ago

Senior Talent Manager

Boston, MA

Full-time

Onsite

Senior Level, Lead/Staff

$110K/yr - $176K/yr

8+ years exp

Chewy is on a mission to become the most trusted online destination for pet parents and partners. The Senior Talent Manager is responsible for implementing and improving performance management programs and processes in a dynamic environment, working closely with various stakeholders to ensure effective execution and continuous enhancement of these initiatives.

E-CommercePetRetail

Responsibilities

Lead execution of Chewy’s enterprise performance management system and the processes that support it

Translate performance standards, expectations, and frameworks into clear, scalable processes, tools, and experiences for leaders and Team Members

Independently manage complex, time-bound performance programs, including roadmaps, timelines, risks, dependencies, and issue resolution

Own performance management reporting and insights that tell a clear story of how the system is performing across the enterprise and where iteration is needed to improve execution, experience, and decision quality over time

Own change management for performance management initiatives, ensuring new and evolving practices are clearly understood, adopted, and sustained across leaders, Team Members and HRBPs

Partner with Internal Communications to deliver clear, consistent, and audience-appropriate communications, timelines, and decision guidance

Partner with Talent Development to identify enablement needs and develop scalable training and resources that build leader and Team Member capability

Act as a trusted execution partner during high-stakes performance and talent moments, helping partners navigate ambiguity, apply standards consistently, and move decisions forward

Own execution of performance management technology that supports effective performance management processes across the organization

Translate strategic requirements into clear functional and configuration needs in partnership with HR Technology

Identify where tools create friction or unintended behaviors for leaders or Team Members and recommend scalable solutions through configuration or process changes

Qualification

Talent ManagementPerformance ManagementHR Program ManagementChange ManagementHR Technology PlatformsTraining DevelopmentInsightsIndependent ContributorCommunication Skills