Technical Support Representative jobs in United States
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Sonic · 12 hours ago

Technical Support Representative

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$20/hr - $20/hr

Sonic is committed to building a faster, more affordable internet and hiring exceptional employees. The Technical Support Representative will provide customer support and technical issue resolution via phone, email, and other electronic mediums, ensuring superior support through effective communication with customers.

Telecommunications
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H1B Sponsor Likelynote

Responsibilities

Provide customer support and technical issue resolution via phone, email or SMS
Configuration of customer equipment and/or software to connect to the internet
Troubleshoot and resolve customers’ Sonic connectivity, email and/or webhosting related issues
Collaborates with other employees to research and resolve issues
Resolves tickets generated by staff with technical requests/problems to maintain productivity
Provide industry leading customer care to all!

Qualification

Technical issue resolutionCustomer service skillsEffective communicationProblem solvingBilingual in Spanish

Required

Ability to think logically and problem solve
Friendly, can do attitude
Eagerness to learn
Strong sense of urgency, self-motivated, and able to handle a fast-paced environment
Effective verbal and written communication skills
An interest in computers and the Internet
Ability to manage competing priorities and keep accurate notes/data entry
Excellent customer service skills, desire to help and make a positive experience for customers

Preferred

Bilingual in Spanish is highly preferred

Benefits

Medical + Dental + Vision benefits
401k and Profit Sharing
Remote opportunity
Paid Time Off
Education opportunities
Stipend for high-speed internet access
Paid Comprehensive Training
Growth Opportunities
Company Paid Pregnancy/Bonding Leave

Company

Sonic

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Sonic is the fastest, most affordable internet provider in America.
dateFounded in 1994
location
Santa Rosa, CA, US
people-size501-1000 employees
web-link
https://bit.ly/46IIt6C

H1B Sponsorship

Sonic has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Dane Jasper
CEO, Co-Founder
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Bethany C.
Human Resources Business Partner
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Company data provided by crunchbase