RAPP ยท 21 hours ago
Account Supervisor
New York - RAPP
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $100K/yr
5+ years expRAPP is a global, next-generation precision marketing agency that is looking for an Account Supervisor to join their Account Leadership team. The role involves overseeing internal teams, managing client relationships, and ensuring alignment with client expectations while demonstrating marketing acumen and project management skills.
AdvertisingMarket ResearchMarketing
Responsibilities
Be a liaison to multiple internal and external stakeholders to ensure integration across the business monitoring, projecting and providing innovative solutions to marketing issues
Understand and manage a complex and technical workstream; oversee and guide technology and development teams against business objectives
Support business role and account side of technical work and decisioning, while understanding and managing details of technical development work in the context of a larger business picture and multi-year roadmap
Demonstrate accountability for agency performance, as well as financial and commercial management of the businesses
Facilitate the development of project briefs, working with strategic planners and analysts
Manage client expectations, objectives, timelines, and budgets
Lead an integrated agency model to ensure agency teams are aligned and working against shared goals
Manage interface with clients, creative teams, production, and consulting teams
Encourage client consideration and application of agency-generated POVs when developing ideas and advertising plans
Collaborate with other depts. (analytics, marketing strategy, strategy, etc.) to create marketing communications plans
Evaluate the input and ideas of creative, media and strategic planning relative to strategy and client preferences
Advocate for the business internally, and keeps the agency team informed, focused, and enthused about the work and the business
Qualification
Required
5-8+ years of account management experience required, direct marketing and digital marketing or CRM background
Previous work with technical and development teams
Demonstrated solid mid-level client experience and ability to navigate complex client organizations required
Bachelor's degree in Marketing, Communications, or related field
Needs to be comfortable with ambiguity at times (both with clients and internally) be able to demonstrate flexibility and creative problem solving
Very experienced in presenting information both orally and in writing with excellent interpersonal, presentation and written skills
Positive attitude and sound work ethic with the desire to work in a fast-paced environment
Ability to demonstrate flexibility and creative problem solving
Sets and manages multiple project deliverables including time and cost estimates with internal and external clients
Understands and manages factors related to account profitability, client satisfaction, and client retention
Needs to be a team player, friendly, easy to work with
Needs to be able to handle many different personalities both internally and externally
Proven ability to independently manage multiple priorities in a fast paced and deadline driven environment
Ability to work effectively and proactively within a team setting that is geographically dispersed
Preferred
Cloud-related activities (AWS experience) preferred
Agile training or experience is a plus
Benefits
Health/vision/dental insurance
401(k)
Stock options
Healthcare & Dependent Flexible Spending Accounts
Vacation
Sick, and personal days
Positive activism days
Paid parental leave
Disability benefits
Company
RAPP
RAPP is a customer experience agency. It is a sub-organization of DAS Group.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeannine Falcone
Global CEO
S
Shalini Gupta
EVP, Client Leadership, North America
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