Cognizant · 21 hours ago
Infra. Technology Specialist
Atlanta, GA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expCognizant is a leader in Cloud, Infrastructure, and Security Services, helping customers transform their infrastructure for the digital era. They are seeking a seasoned IT professional to join their infrastructure operations team, responsible for providing end-user support and managing hardware/software incidents.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
No H1B
Responsibilities
Provide deskside and field support for hardware, software, and peripheral devices including laptops, desktops, printers, and mobile devices
Handle IMAC/D (Install, Move, Add, Change, De-install) activities and VIP support across designated locations
Troubleshoot and resolve incidents escalated from L1/L2 support teams, ensuring minimal downtime and high user satisfaction
Manage asset lifecycle including provisioning, tracking, and disposal in coordination with asset management teams
Support video conferencing setups, training room equipment, and specialized devices (Mac, Android, etc.)
Collaborate with service desk and remote support teams to ensure end-to-end resolution of technical issues
Maintain documentation of service activities, SOPs, and knowledge base articles
Participate in governance audits, site readiness checks, and preventive maintenance schedules
Ensure compliance with ITIL processes and organizational security standards
Qualification
Required
Field Services
Windows
Desktop
Servicenow
ITSM
10+ years of experience in Field Services and Deskside Support
Strong hands-on experience in Windows and Macintosh OS environment
Proficiency in ServiceNow or similar ITSM platforms
Solid understanding of IT Service Management (ITSM) and desktop support workflows
Experience supporting VIP users and high-density environments
Familiarity with SCCM, remote desktop tools, and hardware diagnostic utilities
Excellent communication and interpersonal skills to interact with clients and internal teams
Ability to manage logistics and coordinate with vendors for hardware replacements and repairs
Preferred
ITIL Foundation certification
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
2026-01-15
Company data provided by crunchbase