NEOGOV · 5 days ago
Senior Administrative Specialist - HRA
390 Robert St. N St. Paul, MN
Full-time
Hybrid
Mid, Senior Level
$59K/yr - $96K/yr
3+ years expMetropolitan Council is the regional government for the Twin Cities metropolitan area, and they are seeking a Senior Administrative Specialist to provide administrative support for the HRA leadership team. The role involves customer service, data entry, document management, and maintaining professionalism while assisting callers and visitors.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide customer service to HRA callers and visitors following data privacy laws. Answer general questions and connect callers to resources and staff, as appropriate
Provide administrative support by entering data, formatting documents, maintaining logs, and effectively communicating via multiple applications such as Word, Excel, Outlook, Teams messaging, OneNote, and Adobe
Work in a paperless environment
Efficiently prepare and process incoming and outgoing mail, email, faxes, etc., in compliance with data privacy laws; manage daily operation of printers and scanners; and organize documents into correct shared network folders
Provide Annual Recertification support, including mailing appropriate documents to participants and landlords. Retrieve Enterprise Income Verification reports, entering screening and actions-tracking in Metro HRA's housing software system
Provide portability support, including communication with Metro HRA staff and other Housing Authority offices. Assemble and send participant files, ensuring correct documents are complete and included for the transfer of housing assistance
Maintain a high level of professionalism, customer service, discretion, and timeliness in responding to requests, both in-person and virtual
Perform administrative duties utilizing Metro HRA's housing software system and other Council systems, such as WAM and PeopleSoft Financials, to complete vendor approvals, including ordering and tracking payments and invoices complying with current procurement guidelines
Other duties as assigned
Qualification
Required
High school diploma/GED with three years of experience
Associate degree with one year of experience
Experience working with Word, Excel, Teams, Outlook, OneNote, and Adobe
Experience performing data entry and administrative tasks with a high degree of accuracy
Experience as a receptionist or in a call center where required to manage multiple priorities, including high call volume, in-person visitors, fax, email, etc
Knowledge of affordable housing programs, including experience working with participants, property owners, or housing authorities
Experience advancing and integrating the values of diversity, equity, and inclusion in the workplace
Ability to answer basic questions about and provide resources for HRA programs and services
Skills in Mitel phone systems and Microsoft Teams to manage communications' and handle incoming calls
Skills in Word, Excel, Teams, Outlook, OneNote, and Adobe
Ability to proficiently navigate through Metro HRA's Housing software
Ability to manage the high volume of communications and administrative tasks
Ability to communicate effectively both verbally and in writing
Benefits
Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
Dental insurance, life insurance and vision insurance
Well@Work clinic
Bus/rail pass valued at over $1200 per year
Parking at many job locations
Fitness centers at many job locations
Employee Assistance Program
Extensive health and wellness programs and resources
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase