Dahl Consulting · 14 hours ago
Program Manager - IT Operations (28860
United States
Contract
Remote
Senior Level
$55/hr - $65/hr
5+ years expDahl Consulting is a leading provider in the renewable energy sector, seeking an experienced Technical Program Manager to lead and deliver complex IT Operations programs. This role focuses on driving cross-functional initiatives that enhance IT infrastructure, security, identity management, and enterprise systems.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Lead and manage IT Operations programs, ensuring alignment with organizational strategy and technical standards
Plan, track, and execute projects involving platforms such as ServiceNow, Okta, Google Workspace, endpoint management tools, and security technologies
Translate business requirements into actionable project plans, technical milestones, and delivery schedules
Own program governance, including status reporting, executive updates, risk mitigation, and decision tracking
Drive ServiceNow-related initiatives, including module implementations, integrations, workflow optimization, and platform upgrades
Coordinate identity and access management (IAM) projects, including Okta deployments and security controls
Support cloud and collaboration platform projects, including Google Workspace administration and security posture improvements
Collaborate with Information Security teams on audits, compliance efforts, and remediation programs
Manage vendor engagements, Statements of Work (SOWs), and deliverables
Identify and mitigate program risks and dependencies across people, processes, and technology
Facilitate planning sessions, technical design reviews, retrospectives, and stakeholder workshops
Maintain program documentation and act as a trusted advisor to IT leadership through data-driven reporting
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, Business, or related field, or equivalent experience
5+ years of experience managing technical programs or projects within IT Operations or Enterprise IT environments
Hands-on experience with ServiceNow implementations and platform upgrades
Proven experience delivering IT projects across multiple technical domains (Service Desk, Infrastructure, Identity, Security, Applications)
Working knowledge of IAM platforms such as Okta, including lifecycle management and access controls
Experience supporting cloud productivity platforms, particularly Google Workspace
Strong understanding of IT Operations processes, including incident, problem, change, and service delivery models
Ability to manage cross-functional stakeholders and competing priorities in a fast-paced environment
Strong communication skills for presenting program status and risks to technical and non-technical audiences
Experience managing vendors and Statements of Work (SOWs)
Proficiency with project management methodologies (Agile, Waterfall, or hybrid)
Preferred
Experience supporting Information Security initiatives, including audits and compliance programs
Familiarity with endpoint management or device lifecycle programs
Experience integrating workflows between ServiceNow and other enterprise systems
Knowledge of ITIL best practices; ITIL certification a plus
Project management certifications such as PMP, PgMP, CSM, or SAFe
Experience in large, distributed, or high-growth enterprise environments
Ability to influence without authority and drive alignment across technical and business teams
Strong analytical and problem-solving skills with a focus on continuous improvement
Experience supporting executive-level reporting and strategic planning within IT Operations
Benefits
Comprehensive benefits package
Company
Dahl Consulting
Dahl Consulting is a staffing and recruiting company that offers talent management solutions.
51-200 employees
H1B Sponsorship
Dahl Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Valerie Doherty
CEO
Company data provided by crunchbase