Chase · 1 week ago
Payments WKO - Client Service Lead
8181 Communications Pkwy Bldg B, Plano, TX, 75024, US
Full-time
Onsite
Mid, Senior Level
3+ years expChase is a global financial institution offering innovative financial solutions. The KYC Client Service Lead will ensure compliance with KYC processes, collaborating with various stakeholders while managing complex KYC transformation initiatives.
BankingFinancial Services
No H1B
Responsibilities
Ensure KYC processes comply with regulations and internal policies
Conduct client due diligence and risk assessments for new and existing clients
Collaborate with Front Office, Compliance, and Legal to resolve inquiries and issues
Monitor KYC case progress and provide regular stakeholder updates
Analyze KYC data to identify trends and process improvement opportunities
Stay current on regulatory changes and update processes as needed
Support audits and provide required documentation
Lead comprehensive KYC project plans and present reports to senior management
Prepare and present project reports to senior management and stakeholders, highlighting key milestones, risks, and outcomes
Qualification
Required
3+ years' experience in KYC, AML compliance, or related financial services roles
Strong knowledge of KYC/AML regulations and best practices
Analytical skills for risk assessment and documentation review
Attention to detail and accuracy in KYC processes
Excellent communication and collaboration skills
Experience with data analytics and reporting tools
Strong organizational and time management abilities
Adaptability to changing regulations and business needs
Preferred
Master's degree in Finance, Business Administration, Law, or related field
Certifications: CAMS, CFCS, or equivalent
Proficiency in data analysis tools (SQL, Excel, Tableau)
Project management experience and tool proficiency
Demonstrated leadership and mentoring skills
Experience delivering presentations to senior management
Change management experience, especially with new processes or technology
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
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