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ABB · 19 hours ago

Support Services Specialist

United States

Full-time

Remote

Mid Level

$51K/yr - $82K/yr

3+ years exp

ABB is a global market leader helping industries to progress in a cleaner and leaner way. The Support Services Specialist will provide administrative support services, manage service cases in Salesforce, and oversee the delivery of services by external providers to ensure compliance with service level agreements.

AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics

No H1B

Responsibilities

Providing services in various administrative areas to meet business needs

Oversee the delivery of services by external providers and ensure they meet service level agreements (SLAs) and report any shortcomings

Managing service cases in Salesforce and communicating with internal teams when there are any discrepancies in billable cases

Responsible for invoicing the sales orders

Qualification

SAPSalesforceCustomer serviceProblem-solvingMultitaskingAnalytical skillsCommunication skills

Required

3+ years of customer service experience in an administrative office setting

1+ years of experience working with SAP and/or Salesforce

Excellent written and verbal communication skills

Ability to multitask and prioritize tasks effectively to ensure business goals are being met

Strong problem-solving and analytical skills

Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

Choice between two dental plan options: Core and Core Plus

Vision benefit

Company paid life insurance (2X base pay)

Company paid AD&D (1X base pay)

Voluntary life and AD&D – 100% employee paid up to maximums

Short Term Disability – up to 26 weeks – Company paid

Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.

Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

Parental Leave – up to 6 weeks

Employee Assistance Program

Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

Employee discount program

401k Savings Plan with Company Contributions

Employee Stock Acquisition Plan (ESAP)

ABB provides 11 paid holidays.

Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.