Bishop & Company, Inc. · 7 hours ago
Customer Service Representative (Remote - Hawaii)
United States
Full-time
Remote
New Grad, Entry Level
$17.70/hr - $17.70/hrBishop & Company, Inc. is seeking a Customer Service Representative to be the first point of contact for the Resource Helpline, providing support and guidance to individuals and families across Hawai‘i. This fully remote position involves responding to various forms of communication, delivering compassionate care, and ensuring clients receive effective services.
Human ResourcesInternetInternet of ThingsStaffing Agency
Responsibilities
Respond to an average of 50 calls, texts, chats, or emails per shift, offering health and human service referrals to community members
Deliver compassionate, trauma-informed, and culturally sensitive care during every interaction
Accurately complete data entry, call logs, and follow-up documentation in a timely manner
Conduct quality assurance follow-ups to ensure clients receive appropriate and effective services
Perform pre-screenings and intake support as required by specific service contracts
Maintain strict confidentiality and professionalism at all times
Participate in ongoing training in human services, customer care, and technology systems
Share feedback with the manager regarding community needs or resource gaps
Contribute to a positive and collaborative team environment
Be available to assist during emergency activations (e.g., natural disasters or crisis response)
Perform additional duties as assigned
Qualification
Required
Must reside in Hawaii
Must be available to work flexible schedule
High school diploma or GED required
Employment is contingent upon the successful completion of a background check and drug screening
Preferred
Friendly, empathetic, and professional communication style
Experience handling calls from individuals in crisis or high-stress situations
Background in customer service, social services, healthcare, or nonprofit work preferred
Comfortable using CRM databases, Microsoft Office Suite (including Teams), and internet-based phone systems
Strong organizational and interpersonal skills, with the ability to multitask effectively
Prior call center or customer service experience preferred
Experience in nonprofit or human services settings is a plus
Benefits
Paid holidays
Paid vacation
Health insurance
Matching 401k plan for all those who qualify
Company
Bishop & Company, Inc.
As a locally owned and operated corporation, Bishop & Company has been helping Hawaii businesses since 1986.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase