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Busch Vacuum Solutions · 6 hours ago

Technical Support Engineer

Nashua, NH

Full-time

Hybrid

Senior Level

6+ years exp

Busch Vacuum Solutions has been a leader in the vacuum industry since 1890, focusing on innovative solutions for various vacuum applications. The Technical Support Engineer will provide essential pre- and post-sales technical support to field service engineers and customers, ensuring effective troubleshooting and repair of complex electro/mechanical equipment.

IndustrialMachinery ManufacturingProduct Design

Responsibilities

Investigates warranty issues and completes all related warranty re-bills (“CL’s”) in accordance with factory requirements and in a timely manner

Tracks warranty trends to proactively identify application or misuse issues

Works directly with Product Management to determine warranty status of product repairs

Responds to situations where standard procedures have failed to isolate or fix problems in malfunctioning equipment or software

The Technical Support Engineer, along with the Product Applications Management, is responsible for acting as the liaison between the factory and all PV-US inquires on technical topics

Reports design, reliability, and maintenance problems or bugs to design engineering/ software engineering

Maintains a positive customer relationship and focus while responding to customer needs

May be involved in customer installation and training

May develop unique solutions for standard applications using approved procedures

Diagnose failure modes of failed products and compose failure analysis reports

Qualification

Diagnosing electronic systemsTroubleshooting skillsTechnical expertiseMicrosoft OfficeMechanical aptitudeElectrical aptitudeCustomer serviceInterpersonal skillsTeamworkCommunication skillsAttention to detailProblem-solvingFlexibility

Required

Requires a BS degree or equivalent experience

Not less than 6 years diagnosing and troubleshooting electronic systems and/or customer service on company systems

Must have in-depth product knowledge or be able to learn

Essential functions require the ability to read, write and speak English

Basic mathematical skills required including the ability to accurately use scales and measurement equipment

Will work on assignments that are routine in nature where limited judgment is required; normally will receive detailed instructions on all work

Exercise of judgment, discretion, and tact in all business matters and business relationships is required

Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers

Demonstrate regular attendance and punctuality

Knowledge of Microsoft Office, Outlook, and Windows

General background working with computers and office equipment (copiers, etc.) and accurately performing data entry

General mechanical and electrical aptitude

Ability to follow repair instructions and testing techniques

Ability to work in a team-oriented environment

Being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task

Must follow all quality and safety procedures of the company, including those at customer sites if applicable

Must abide by the corporate Code of Conduct in all situations

Tasks require walking, sitting, bending, reaching, mobility, and frequent lifting

Work requires computer skills (word processing, spreadsheet, presentations and data-entry), attention to detail and accuracy

Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers

Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job