Wolters Kluwer · 15 hours ago
CX/UX Design Director (Tax & Accounting) | Hybrid (ET/CT) R0052639
Dallas, TX
Full-time
Hybrid
Mid, Senior Level
$150K/yr - $269K/yr
5+ years expWolters Kluwer is a global leader in professional information and software solutions, and they are seeking a CX/UX Design Director to provide strategic direction for UX design activities within the organization. This senior role involves overseeing the performance of the UX department and ensuring products deliver exceptional user experiences that contribute to business success.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
No H1B
Responsibilities
Lead strategic planning for all UX design efforts within the organization
Oversee the development and execution of UX research and design initiatives
Provide mentorship and guidance to senior UX managers and professionals
Drive innovation in design thinking and user experience methodologies
Ensure UX consistency and excellence across all product lines
Collaborate with executive leadership to align UX strategy with business goals
Oversee the UX department budget and resource allocation
Advocate for user-centered design principles at the highest levels of the organization
Monitor and report on UX performance and impact metrics
Represent the organization at industry conferences and events, driving thought leadership in UX
Qualification
Required
Experience with Direct reports of a team range of 10 count (FTE)
Executive Leadership: Proven ability to lead UX at the highest organizational levels
Business Acumen: Understanding of how UX impacts overall business success
Innovation Leadership: Experience driving innovative design and user experience methodologies
Strategic Planning: Proficiency in long-term strategic UX planning and execution
Cross-Organization Influence: Ability to influence business decisions at the executive level
Financial Management: Skill in managing department budgets and financial planning
Thought Leadership: Recognition as a leader in the UX field with experience in public speaking and industry engagement
Metrics and Impact: Strong focus on measuring and reporting the impact of UX on business outcomes
Prompt Design: Crafting effective prompts for generative AI tools to deliver accurate and contextually relevant outputs
Conversational Interface Design: Creating intuitive and human-like interactions for chatbots and voice assistants
Personalization Strategies: Leveraging AI to deliver tailored experiences based on user behavior and predictive analytics
Predictive UX: Designing experiences that anticipate user needs through machine learning insights
AI Ethics & Responsible Design: Ensuring fairness, transparency, and bias mitigation in AI-driven experiences
Explainability & Trust: Communicating AI decisions clearly to build user confidence and trust
Data-Driven UX: Applying AI-powered analytics to inform design decisions and optimize user journeys
Human-AI Collaboration: Designing workflows that balance automation with human oversight for optimal outcomes
Preferred
Prefer Finance, Tax, and Accounting | Open to other industries
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
thefly.com
2026-01-12
2026-01-11
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