Comfort Temp Company ยท 3 days ago
VP of Service
Miami-FTL Area
Full-time
Onsite
Director/Executive
12+ years expComfort Temp Company, established in 1985, is known for its professional mechanical solutions in Florida. The Vice President of Services will lead the HVAC and Plumbing service division, focusing on strategy, operational consistency, and customer experience across multiple Florida markets.
Consumer ApplicationsCustomer ServiceFacilities Support ServicesHeating Ventilation and Air Conditioning (HVAC)
Responsibilities
Strategic leadership and market expansion
Own the service division strategy across all Florida markets; translate company goals into branch-level operating plans and KPIs
Build and execute market-entry plans for locations without current service presence (branch launch playbooks, hiring plans, fleet/tools readiness, vendor partners, marketing alignment)
Partner with executive leadership on market strategy, capacity planning, and expansion sequencing
Service operations excellence (HVAC + Plumbing)
Standardize service delivery across markets: call intake, dispatch, field workflows, quoting, job closure, warranty handling, and customer follow-up
Drive branch consistency in scheduling discipline, after-hours coverage, technician utilization, route efficiency, and capacity forecasting
Establish an operating cadence of reviews (weekly scorecards, monthly business reviews, quarterly planning) with clear accountability
Financial ownership and KPI-driven performance
Own the HVAC and Plumbing service division P&L; protect margin through pricing discipline, productivity management, and cost controls
Implement and manage dashboards for service KPIs, including: call booking rate, lead-to-sold conversion, average ticket, maintenance agreement growth/renewals, first-time fix rate, callback rate, gross margin, and AR/cash performance
Partner with finance and leadership on forecasting, budgeting, and investment decisions (fleet, tools, training, headcount, systems)
People leadership, recruiting partnership, and training culture
Lead, mentor, and develop service leaders across all markets; set expectations, coach performance, and build a promotable bench
Partner with Recruiting and HR to forecast hiring needs and build proactive pipelines for techs, plumbers, dispatch/CSR, and service leadership
Build a training and QA cadence that drives technical excellence, consistent quoting, strong customer communication, and safe work practices
Customer experience, brand, and stakeholder management
Own service customer experience and reputation management across markets; implement consistent standards for communication, updates, and issue resolution
Serve as executive escalation point for high-impact service failures, repeat callbacks, or customer disputes; ensure root-cause correction and sustained improvement
Strengthen relationships with key vendors, manufacturers, and strategic partners; negotiate where needed to protect cost and service quality
Safety, quality, and compliance
Champion and enforce company safety standards and compliance expectations across service operations
Implement quality controls that reduce callbacks, warranty cost, and customer dissatisfaction; audit performance and close corrective actions
Qualification
Required
Bachelor's degree in Business, Operations, or related field preferred (equivalent experience acceptable)
12+ years of progressive leadership in HVAC and/or plumbing service operations
5+ years in senior multi-branch leadership with P&L ownership
Demonstrated success scaling service operations, improving conversion and margins, and building leaders/teams
Expert-level understanding of HVAC and plumbing service operations (dispatch, field execution, pricing, warranty, QA)
Strong financial acumen with proven ability to manage P&L, forecasts, and KPI scorecards
Exceptional leadership, communication, and coaching ability across diverse teams
Strong process orientation: able to standardize workflows, implement tools, and drive adoption
Comfort with service technology stack (field service management platform, CSR/phone systems, reporting dashboards, time tracking, fleet tracking)
Company
Comfort Temp Company
Comfort is our business. Peace of mind is our promise.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Shore Capital Partners
2025-09-25Private Equity
Recent News
Venture Capital Firms
2025-09-27
Company data provided by crunchbase