Podium · 3 hours ago
Enterprise Customer Success Manager
Lehi, Utah
Full-time
Onsite
Mid Level
3+ years expPodium is a company focused on providing a platform that helps local businesses convert leads into paying customers through AI technology. As an Enterprise Customer Success Manager, you will support relationships with high-value clients, ensuring customer satisfaction and product adoption while managing a portfolio of projects to drive revenue growth.
CollaborationConsumer ReviewsMessagingSaaSSoftware
Responsibilities
Serve as the primary post-sales point of contact for a variety of Enterprise business customers. You’ll be the quarterback for the customer at Podium for inquiries, issues, and escalations
Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
Oversee various projects occurring simultaneously across different departments to ensure that your customer portfolio is progressing towards their goals
Help clients set performance goals and obsess over their success. You will help analyze performance, troubleshoot client challenges, and design creative solutions to obstacles
You will assist in managing the lifecycle of your customer portfolio, which will be a pipeline of high-intensity projects. You will always be looking for new ways to work smarter, increase your effectiveness, and delight our clients
Proactively anticipate and address potential challenges to ensure a seamless customer experience
Email/direct customer communication expectations are determined by customer need. Both the AM and CSM should be CC’d to support as appropriate
Maintaining documentation/SOPs for customer account details with assistance from the Account Executive
Assist with reporting the value of Podium products in weekly syncs, monthly check-ins, and quarterly EBRs, as needed
Proactively engage with customers during the renewal process to secure renewals and drive customer retention
Tracking cases, bugs, and ongoing projects
Work cross-functionally to relay product feedback
Your metrics will be focused on growth and retention
You will travel 15% to 20% of the time
Qualification
Required
3+ years of Enterprise Customer Success experience
Experience in Automotive, Home Services, or a similar industry
Understanding of AI capabilities and trends, with experience integrating AI-driven solutions into daily work or team processes
Ability to identify and highlight customer ROI and business value
Strong ability to think at scale while balancing customer experience outcomes
Excellence in achieving net retention goals and contributing significantly to the other team's revenue and engagement metrics
Strong skills in being a thought leader for the team and company
Proven success in helping clients make better decisions
Success in effectively decreasing churn, increasing revenue, and wowing your customers
Experience working in professional services, managed services, or a SaaS company
Ability to think like an owner. You will need to quickly understand a client's business and see the big picture while building things that last
Confidence in confronting daily changes and obstacles is required to succeed in this environment of mastering new things
Focused on being solution-oriented with creative and efficient options
Come prepared each day to take initiative and have the motivation to complete tasks assigned by the team or discussed with your customer portfolio
Benefits
Life insurance, long and short-term disability coverage
Paid maternity and paternity leave
Fertility Benefits
Generous vacation time, plus three 4-day summer holiday weekends
Excellent medical, dental, and vision benefits
401k Plan
Bi-annual swag drops with cool Podium gear and apparel
A stellar HQ (Utah) gym with local professional coaches and classes offered
Onsite HQ (Utah) child care center, subsidized for employees
Company
Podium
Podium is a customer communication platform for businesses who interact with customers on a local level.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$422.65MKey Investors
Y Combinator Continuity FundIVPAlbum VC
2022-10-31Series Unknown
2021-11-15Series D· $201M
2020-04-07Series C· $125M
Leadership Team
Eric Rea
Co-founder & CEO
Dennis Steele
Co-Founder
Recent News
2025-11-25
2025-11-19
Company data provided by crunchbase