Customer Service Representative - Express Scripts - Remote jobs in United States
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Express Scripts Pharmacy Benefit Services · 5 days ago

Customer Service Representative - Express Scripts - Remote

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. They are seeking dedicated, compassionate, and empathetic Customer Service Representatives to join their Pharmacy Benefit Management team to assist members, providers, and pharmacies with their inquiries.

Health CareInformation TechnologyInternetPharmaceutical
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H1B Sponsor Likelynote

Responsibilities

Answer inbound calls from members, providers, and pharmacies with questions about Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies
An average of 70-80 calls are expected daily
Take calls back-to-back while toggling through several applications on multiple screens
Attend 100% of trainings, and the first 90 days of employment
Regular and predictable attendance
Resolve customer complaints through independent problem-solving skills and one-call resolution
Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service

Qualification

Call center experienceMicrosoft OutlookOrganization skillsCommunication skillsComputer literacyProblem-solving skillsTeamwork

Required

High School diploma or equivalent
1 year of call center experience is required
A dedicated workspace with no distractions is required
Intermediate proficiency in Microsoft Outlook
Strong organization skills, written, and verbal communication skills
Ability to remain calm and helpful even when dealing with difficult situations
Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience
Computer literacy and ability to manage multiple applications simultaneously
Regular and predictable attendance
Attend 100% of trainings, and the first 90 days of employment
Internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Company

Express Scripts Pharmacy Benefit Services

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Through Express Scripts Pharmacy Benefit Services, we create and manage innovative prescription benefit offerings to lower costs for members, health plans, employers, labor unions and government agencies.
dateFounded in 1986
location
Mt Pleasant, South Carolina, USA
people-size10001+ employees
web-link
http://www.express-scripts.com/

H1B Sponsorship

Express Scripts Pharmacy Benefit Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (9)
2023 (7)
2022 (60)
2021 (148)
2020 (165)

Funding

Current Stage
Public Company
Total Funding
unknown
2018-03-08Acquired
1992-01-19IPO

Leadership Team

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Matthew Schoenthaler
Vice President Sales, National Accounts, Western Region
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2026-01-05
Company data provided by crunchbase