Spear Education · 5 days ago
Customer Success Manager
Scottsdale, AZ
Full-time
Hybrid
Mid Level
$70K/yr - $70K/yr
3+ years expSpear Education is a company dedicated to improving dental practices nationwide, and they are seeking a Customer Success Manager to take ownership of client portfolios. The role involves developing personalized engagement strategies, ensuring clients utilize the Spear ecosystem, and managing renewals to maintain strong retention.
DentalEdTechHealth Care
Hiring Manager
Jodi K.
Responsibilities
Be the go-to partner for your clients, developing personalized engagement strategies that align with their goals
Ensure members are fully utilizing the Spear ecosystem—from online learning to hands-on workshops and events
Promote registration for Spear’s annual Summit and drive event signups throughout the year
Identify cross-sell opportunities and generate internal leads by deeply understanding your clients’ needs
Proactively manage renewals—before expiration—to maintain strong retention
Be an expert in your book of business and why each customer bought in
Qualification
Required
3+ years of success in account management or full-cycle sales, ideally in a membership-based or subscription model
Experience with CRM platforms (bonus if you know Gainsight)
Confidence working in Microsoft Office Suite (Outlook, Excel, Word)
Proven ability to hit targets and renew clients
Excellent communicator—active listener, persuasive speaker, and clear writer
High comfort level with phone-based client communication (85% of the role)
Company
Spear Education
Supporting dentists and their teams in their pursuit of clinical excellence in dentistry with continuing education, products and support
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-12-19Acquired
Leadership Team
Frank Spear
Founder and Director
K
Kaleim Manji
Board Member
Recent News
2025-09-12
Company data provided by crunchbase