Hilton Grand Vacations · 1 week ago
Front Desk Clerk
South Lake Tahoe, CA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20.50/hr
0+ years expHilton Grand Vacations is a leader in the vacation ownership industry, committed to innovation and quality. The Front Desk Clerk is responsible for providing excellent customer service, managing reservations, and ensuring a positive experience for guests.
LeisureRecreationTravel
Responsibilities
Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests
Inputs information into the computerized reservations' system to update and maintain records
Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises
Generates invoices and collects monies due through the rental program and through merchandise sales
Maintains safety deposit boxes
Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel
Prepares and consistently restocks the front desk with supplies including preparing arrival packets
Provides information on area attractions and resort amenities
Type correspondence and reports for management as needed
Qualification
Required
Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing
A courteous, professional attitude and presentation need to prevail when handling upset guests and difficult situations
Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands
Ability to bend, stoop, walk and lift/push/pull up to 25 lbs. with or without reasonable accommodation
Ability to work a full shift (8 hours) walking and standing with or without reasonable accommodations
Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands
6 months Customer Service Experience
Preferred
Front Desk/Guest Services Agent
Cash/credit card transactions
Resort Hospitality or related industry
Benefits
Daily Pay• - get your earned pay any time before payday
Discounted hotel rates worldwide
401(k) program with company match
Employee stock purchase program
Generous Paid Time Off Program and Paid Sick Time
Recognition Programs and Rewards
Tuition reimbursement
Numerous learning and career advancement opportunities
Medical, dental and vision insurance
401K plan
Paid Time Off (PTO) program
Extraordinary travel benefits
Company
Hilton Grand Vacations
Hilton Grand Vacations is a vacation ownership travel company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.65B2025-12-16Post Ipo Debt· $400M
2025-08-14Post Ipo Debt· $400M
2025-07-11Post Ipo Debt· $64.68M
Leadership Team
Dan Mathewes
Senior Executive Vice President and Chief Financial Officer
Gordon Gurnik
Chief Operating Officer
Recent News
2025-11-19
2025-11-03
2025-11-03
Company data provided by crunchbase