HP · 17 hours ago
Software and Manageability 3LS Engineer
Spring, Texas, United States of America
Full-time
Onsite
Senior Level, Lead/Staff
$131K/yr - $205K/yr
10+ years expHP is a leading technology company, and they are seeking a Software and Manageability 3LS Engineer. This role involves resolving complex technical issues, collaborating with cross-functional teams, and providing sustainable solutions to enhance customer support.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Resolve complex escalations: Serve as the final escalation point for issues that cannot be resolved by L1/L2 support
Root cause analysis: Identify underlying causes of recurring problems, propose preventive measures, and implement permanent fixes
Cross-team collaboration: Partner with product engineering, development teams, and external vendors to resolve bugs, design flaws, or third-party issues
System & hardware troubleshooting: Diagnose and resolve advanced problems involving Windows OS, drivers, firmware, and enterprise applications
Knowledge sharing: Create detailed documentation, standard operating procedures (SOPs), and contribute to the knowledge base to empower L1/L2 support
Testing & validation: Perform system, driver, and firmware testing to validate fixes and ensure solution stability in production environments
Vendor & customer interaction: Interface with vendors, partners, and customers during escalations; provide clear, professional communication throughout resolution
Continuous improvement: Identify gaps in processes, tools, or training and propose improvements to enhance efficiency across the support organization
Qualification
Required
Deep knowledge of Windows systems, drivers, and hardware platforms
Strong work ethic, ownership, and the ability to remain calm and decisive under pressure
Serve as the final escalation point for issues that cannot be resolved by L1/L2 support
Identify underlying causes of recurring problems, propose preventive measures, and implement permanent fixes
Partner with product engineering, development teams, and external vendors to resolve bugs, design flaws, or third-party issues
Diagnose and resolve advanced problems involving Windows OS, drivers, firmware, and enterprise applications
Create detailed documentation, standard operating procedures (SOPs), and contribute to the knowledge base to empower L1/L2 support
Perform system, driver, and firmware testing to validate fixes and ensure solution stability in production environments
Interface with vendors, partners, and customers during escalations; provide clear, professional communication throughout resolution
Identify gaps in processes, tools, or training and propose improvements to enhance efficiency across the support organization
Advanced Windows internals (services, registry, Event Viewer, PowerShell/CMD)
Hardware troubleshooting for notebooks, desktops, workstations, and peripherals (docks, displays, etc.)
Driver and firmware operations, validation, and update processes
Strong diagnostic skills to analyze complex technical issues and implement root cause resolutions
Hands-on experience with tools such as Wireshark, Windows Performance Analyzer (WPA), and WinDbg
Proficiency in PowerShell or Python for automation, log analysis, and validation tasks
Clear and concise technical writing and the ability to explain complex topics to technical and non-technical audiences
Demonstrated reliability, accountability, and ability to manage high-pressure escalations
Four-year or Graduate Degree in Mechanical Engineering, Electrical Engineering, Computer Science, or any other related discipline or commensurate work experience or demonstrated competence
10+ years of work experience, preferably in engineering design, engineering design tools and software packages, or a related field
Preferred
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
Recent News
koreatechdesk.com
2026-01-13
Small Business Trends
2026-01-12
PR Newswire
2026-01-12
Company data provided by crunchbase