U.S. Bank · 7 hours ago
Contact Center Customer Experience Specialist - 24hour Banking
United States
Full-time
Remote
Entry Level
$20/hr - $20/hr
1+ years expU.S. Bank is on a journey to help customers and businesses make better financial decisions. They are seeking a Contact Center Customer Experience Specialist to provide high-level customer service by responding to inquiries and resolving issues related to banking products and services.
BankingFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems
Researches and resolves problems and errors which may include those related to fraud support and internet operations
Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures
Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues
Qualification
Required
High school diploma or equivalent
Typically, at least 18 months of customer service or related experience
Preferred
Effective problem-solving and negotiation skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Proven time management skills and ability to multitask
Experience interacting positively with unsatisfied customers
Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
Shruti Patel
Executive Vice President & GM, CPO- Business Banking segment
Recent News
2025-12-24
2025-12-17
Company data provided by crunchbase