Chase · 6 days ago
Product Manager - Claims and Disputes
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Senior Level
5+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Product Manager in the Claims, Disputes, and Fraud Operations Product, you will innovate new product offerings, manage the product lifecycle, and collaborate with cross-functional teams to deliver high-quality products that exceed customer expectations.
BankingFinancial Services
Responsibilities
Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Manage the product lifecycle using Agile best practices, from ideation through launch and continuous improvement
Coordinate activities of the agile product teams that include research, design, data scientists, machine learning engineers, and data analytics members
Manage existing product features and collaborate on the research, definition, and development of new features to advance the product roadmap and performance
Qualification
Required
5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Advanced knowledge of the Dispute lifecycle and Payment Network collaboration
Experience with AIML product delivery and coordination
Experience in prompt engineering in Agentic AI
Strong communicator with the ability to fluidly interact with leaders, stakeholders, employees, and third-party vendor
Preferred
Demonstrated prior experience executing in a highly matrixed, complex organization
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
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