TELUS Digital · 4 hours ago
Customer Service Specialist (Temp)
Las Vegas, NV
Full-time
Onsite
Entry Level
$17/hr - $17/hr
1+ years expTELUS International is seeking customer service professionals to support one of the world's most trusted tax preparation services during the peak tax season. In this role, you will assist customers with tax-related inquiries, manage their journey through digital platforms, and provide technical support as needed.
AnalyticsArtificial Intelligence (AI)ConsultingData Collection and LabelingInformation ServicesInformation TechnologyOutsourcing
Responsibilities
Be the Tax Hero – Answer diverse tax-related questions via phone, email, and chat with confidence and precision
Navigate Complex Situations – Use advanced knowledge bases and tools to solve routine and challenging tax inquiries
Manage the Customer Journey – Schedule appointments, track refund statuses, and guide clients through digital platforms
Protect & Support – Assist with identity protection services and address tax identity theft concerns
Troubleshoot Like a Pro – Provide basic technical support for tax software, resolve login issues, and optimize digital experiences
Collaborate & Escalate – Partner with internal teams to resolve complex issues following established protocols
Stay Sharp – Continuously update your knowledge of evolving tax products and services
Qualification
Required
1+ years in customer service, technical support, travel/hospitality, tax/financial services, healthcare, or administrative operations
High school diploma or equivalent
Fluent English (C1 level or higher) - read, write, speak
Outstanding verbal, written, and interpersonal skills across phone, email, and chat
Professional phone presence with active listening and empathy
Proven ability to build rapport and understand customer needs
Maintain composure and pleasant tone during challenging interactions
Problem-solve with resilience while upholding company standards
Quick learner who retains technical information easily
Comfortable with Microsoft Windows, Safari, and mobile apps
Can navigate web-based applications with ease and translate technical concepts for non-technical audiences
Minimum 35 WPM typing speed with excellent spelling/grammar
Strong time management and multitasking abilities
Exceptional attention to detail
Adaptable to fast-paced, changing environments
Self-motivated with passion for exceeding performance targets
Receptive to feedback and coaching
Outstanding punctuality and work ethic
Available for any day/any shift within 24/7 operations
Must pass background check and employment verification
Preferred
6+ months call center experience
1+ years in Technical Support or Financial Services
Company
TELUS Digital
Telus Digital provides data solutions and human intelligence services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-09-02Acquired
2021-02-03IPO
2016-05-05Private Equity
Leadership Team
Grégoire Vigroux
Co-Founder, TELUS International Europe (exited but still involved)
Recent News
2025-11-14
Company data provided by crunchbase