Elegant Enterprise-Wide Solutions, Inc. · 7 hours ago
White Glove Deskside IT Support Specialist
Philadelphia, PA
Contract
Onsite
Senior Level
$45/hr - $45/hr
7+ years expElegant Enterprise Wide Solutions, Inc. is seeking a White Glove Deskside IT Support Specialist to provide high-touch, in-person support to staff and executives. The role involves troubleshooting, workstation setup, and delivering exceptional customer service while maintaining service logs.
Business DevelopmentCloud ComputingCloud ManagementCloud SecurityInformation TechnologySoftware
Responsibilities
Provide high-touch, in-person “White Glove” deskside support to staff and executives
Perform workstation setup, configuration, troubleshooting, and data migration
Resolve hardware/software issues and coordinate replacements (procurement excluded)
Support user accounts, access, email, and system optimization
Deliver exceptional customer service and end-user training
Maintain ticket documentation and service logs
Qualification
Required
Associate's or Bachelor's degree in IT or related field (or equivalent experience)
7+ years of deskside/desktop support experience, including executive or VIP support
Strong Windows, M365, endpoint support, and troubleshooting skills
Experience working onsite in professional or government office environments
Excellent customer service and communication skills
Bachelor's (Required)
Government IT: 4 years (Required)
IT support: 8 years (Required)
Company
Elegant Enterprise-Wide Solutions, Inc.
Elegant Enterprise-Wide Solutions, Inc is a disruptively innovative Government-focused IT professional service provider and high end specialized consultancy with decades of practical experience assessing, planning, educating, implementing, integrating, managing and improving Information Technology enterprise solutions within large, complex, global, environments including State, local , Federal Civilian, Defense, and Intelligence communities.
51-200 employees
H1B Sponsorship
Elegant Enterprise-Wide Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase