Oliver Inc. · 2 days ago
Client Services Manager
Brooklyn, OH
Full-time
Onsite
Mid, Senior Level
$80K/yr - $90K/yr
7+ years expOliver Inc. is a well-established company in the printing and packaging industry, seeking a highly driven Client Services Manager to lead their Client Services team. The role involves building long-term relationships with clients, ensuring high-quality service delivery, and collaborating with various internal teams to drive customer satisfaction and account growth.
IndustrialManufacturingPrintingRecycling
Hiring Manager
Lizette Medina, RACR Certified
Responsibilities
Serve as the main liaison between Oliver Inc. and assigned clients, ensuring a best-in-class customer experience
Lead, coach, and develop the Client Services and Sales Support teams to deliver consistent, high-quality service
Partner closely with Sales, Operations, and Quality to ensure customer expectations, specifications, and service levels are met or exceeded
Maintain and grow relationships with both new and existing customers, acting as a trusted advisor
Take a hands-on leadership approach, directly managing key accounts independently or in collaboration with your team
Identify opportunities to expand existing accounts and increase share of wallet through proactive, solution-oriented engagement
Provide actionable customer feedback to internal stakeholders to support continuous improvement
Support the Sales organization with a customer-centric, solutions-driven mindset aligned to client goals and specifications
Qualification
Required
Extensive knowledge of printing and packaging processes, along with related technical and administrative functions
An Associate's degree or equivalent experience
7–10 years of experience in client services, customer success, account management, or customer service
2–3 years of people management experience, or a combination of leadership experience and formal management training
Proven ability to handle sensitive customer situations, resolve complex issues, and communicate effectively with customers and internal teams
Strong analytical, problem-solving, and decision-making skills in a fast-paced manufacturing environment
Excellent written and verbal communication skills, with the ability to present to customers and cross-functional teams
Preferred
Bachelor's degree preferred
Experience within the printing or packaging industry preferred
Benefits
Competitive Compensation & Benefits
Comprehensive benefits
Opportunities for career advancement
Company
Oliver Inc.
At Oliver, we've brought together some of the top companies in the packaging and printing industries, combining their expertise and passion to form a powerhouse under the Oliver name.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-07-11Acquired
Leadership Team
George Oliver
Vice President-Strategic Accounts
Company data provided by crunchbase