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Lifeway Christian Resources · 1 day ago

DC Credit Representative

Lebanon, TN

Full-time

Onsite

Entry Level

2+ years exp

Lifeway Christian Resources is a company dedicated to making disciples of Jesus Christ, seeking a Credit Representative for their Distribution Center. The role involves entering credit memos, resolving customer complaints, and handling product returns while ensuring accurate inventory adjustments.

Software

Culture & Values

Responsibilities

Enter adjustment orders or credit memos using ERP system, to resolve customer complaints, inquiries, and product returns. Investigate, analyze, and report process issues that are prompting customer returns. Process call-tag information as needed, and interface with customers when researching lost shipments

Research and reconcile credit related issues such as: RTV reconciliation, special events credits, responding to internal inquiries regarding credit issues, and other required tasks, as assigned

File returns documents per departmental policy and audit customer returns to ensure inventory and customer accounts are properly adjusted

Perform other distribution work functions as workload dictates

Qualification

ERP systemsCustomer serviceAnalytical thinkingMicrosoft Office 365Time managementEthical decision makingApplied mathClear communicationActive listening

Required

High School Diploma, or GED

2 years experience in warehouse, shipping or logistics

1+ years of experience in customer service, accounts receivable, accounts payable, or working within a credit department

Demonstrated ability in ethical decision making, critical thinking, and analytical thinking to evaluate credit issues, identify root causes, and ensure fair, accurate resolutions aligned with company policy

Proficient in clear communication (written & verbal), active listening, and customer service to effectively collaborate with customers and internal teams, explain credit decisions, and resolve inquiries with professionalism

Working knowledge of ERP systems, warehouse management systems, and transportation systems to process credit memos, track returns, research lost shipments, and maintain accurate records

Proficient in Microsoft Office 365 tools (Word, PowerPoint) for documentation and reporting, with applied math and accounting skills to reconcile accounts, process adjustments, and verify financial accuracy

Demonstrated ability in time management to prioritize competing credit requests, meet deadlines, and ensure prompt resolution of customer and operational needs

This job operates in a distribution center setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This is a largely sedentary role; however, some physical labor may be required. Individuals may need to sit or stand as needed. This position may require walking primarily on a level concrete surface for periods of time as well as reaching above shoulder heights or below the waist or lifting throughout the workday. Proper lifting techniques are required as this position may occasionally lift up to 50 pounds

Ability to work overtime, as needed

Ability to read and write in the English language

Preferred

Associate or bachelor's degree in business or accounting, preferred

Benefits

Healthcare

Vacation and sick time

Holiday pay

Care days

401(k) plan

And more

Company

Lifeway Christian Resources

Glassdoor4.2

This is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ.

Founded in 1987

Bellingham, Washington, USA

1001-5000 employees