SunPlus Data Group, Inc. · 3 days ago
Microsoft Dynamics 365 Technical Consultant – Copilot Studio, AI & CCaaS
Harrisburg, PA
Full-time
Hybrid
Senior Level
$70/hr - $85/hr
5+ years expSunPlus Data Group, Inc. is seeking a senior Technical Consultant with expertise in Dynamics 365 Customer Engagement and Power Platform. The role involves designing and implementing technical solutions, developing AI-driven experiences, and integrating contact center capabilities with Dynamics 365.
Information ServicesInformation Technology
Responsibilities
Design and implement technical solutions on Dynamics 365 CE (primarily Customer Service / Omnichannel / Contact Center) and Power Platform
Develop and configure Copilot Studio bots/agents, including:
Conversational flows and prompts
Integration with D365 data and external APIs
Use of knowledge bases (SharePoint, websites, files)
Implement AI-driven experiences: context-aware responses, summarization, routing intelligence, and guided workflows in customer service scenarios
Configure and extend contact center/CCaaS capabilities (voice, chat, SMS, social) integrated with Dynamics 365 Customer Service Contact Center or other CCaaS platforms
Build customizations in D365: plugins, custom workflow activities, JavaScript, custom pages, Power Apps (model-driven), and Power Automate flows
Design and implement integrations using Azure services (Logic Apps, Functions, Service Bus, API Management) and/or third-party middleware
Own technical design documentation, solution diagrams, and integration specifications
Ensure solutions adhere to security, compliance, and performance best practices (Entra ID, role-based security, data policies, ALM)
Participate in code reviews, performance tuning, and troubleshooting complex issues across environments
Support DevOps/ALM pipelines for D365 and Power Platform (solution management, deployment automation, branching strategies)
Qualification
Required
5+ years of hands-on experience implementing and extending Dynamics 365 Customer Engagement (Customer Service and/or Omnichannel)
Strong experience with Power Platform (Power Apps, Power Automate) and Azure integration services
Practical experience with Copilot Studio / Power Virtual Agents: building bots, integrating with D365 and external systems, and working with knowledge sources
Solid understanding of CCaaS/contact center concepts: telephony integration, IVR, skills-based routing, queues, agent experience, reporting
Proficiency in relevant technologies: C#, .NET, JavaScript/TypeScript, Dataverse data model, plugins, custom connectors, REST/JSON APIs and webhooks
Experience implementing security and governance for Power Platform and D365 (environments, DLP policies, role-based access)
Strong problem-solving skills with ability to debug across app, integration, and data layers
One or more Microsoft certifications such as PL-400, PL-600, MB-230, or AI-related certifications
Ability to Commute: Harrisburg, PA 17101 (Required)
Ability to Relocate: Harrisburg, PA 17101: Relocate before starting work (Required)
Preferred
Experience with Dynamics 365 Customer Service Contact Center or integration with major CCaaS platforms (NICE, Genesys, Five9, Amazon Connect, etc.)
Experience with AI/ML services in Azure (Azure OpenAI, Cognitive Services) and integrating them into business apps
Exposure to CI/CD for Power Platform and D365 (e.g., Azure DevOps, GitHub Actions)
Microsoft CE application Architect: 2 years (Preferred)
Microsoft CE application development: 10 years (Preferred)
Microsoft Certified Solution Architect. (Preferred)
Benefits
Health insurance
Paid time off
Vision insurance
Company
SunPlus Data Group, Inc.
SunPlus Data Group is a technology company whose senior management has logged more than 60 man-years in hands on management of engineering, production, and supply chain processes in aerospace, aviation, defense, healthcare, manufacturing, energy and communications industries.
51-200 employees
H1B Sponsorship
SunPlus Data Group, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (6)
2023 (4)
2022 (7)
2021 (13)
2020 (13)
Funding
Current Stage
Growth StageCompany data provided by crunchbase