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Cassidy · 10 hours ago

AI Solutions Consultant

New York, NY

Full-time

Onsite

Mid, Senior Level

2+ years exp

Cassidy is an innovative no-code platform enabling businesses to create custom AI assistants that automate complex workflows. They are seeking a motivated and analytically minded AI Solutions Consultant to guide customers through implementations, modeling solutions, and troubleshooting complex workflows.

Artificial Intelligence (AI)Information TechnologyNatural Language ProcessingSoftware

No H1B

Responsibilities

Master Cassidy’s Platform: Develop deep expertise in our capabilities, use cases, and best practices

Partner with Customers: Lead technical discovery, troubleshoot workflows, and guide customers through design and implementation

Drive Enablement: Build sample workflows and AI assistants to demonstrate concepts; educate customers so they can scale independently

Influence Product: Identify patterns in customer challenges, propose feature enhancements, and act as the customer’s voice within Cassidy

Collaborate Cross-Functionally: Work with Sales, Product, Engineering, and Customer Success to deliver seamless customer experiences

Qualification

AI Solutions ConsultingTechnical Problem-SolvingCustomer Success ImplementationSoftware EngineeringTechnical Pre-SalesAnalytical SkillsPassion for AICommunication

Required

2-6 years of experience in one or more of the following: Software engineering with direct customer-facing exposure (e.g., supporting integrations, APIs, or technical onboarding), Management or technology consulting (process optimization, systems integration, or digital transformation), technical pre-sales or sales engineering at a SaaS company, implementation or technical success for a SaaS platform

Strong analytical and problem-solving skills with the ability to diagnose issues quickly and design scalable solutions

Excellent communicator who can distill technical concepts for both technical and business stakeholders

Passion for AI, automation, and empowering customers with new technology

Thrive in a fast-paced, high-growth environment where ambiguity is the norm

Based in NYC (this is an in-person role)

Must have work authorization in the US (no visa sponsorship available)