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BMO · 1 day ago

Small Business Officer

Thornton, CO, USA

Full-time

Onsite

Mid Level

$58K/yr - $106K/yr

4+ years exp

BMO Bank N.A. is seeking a Small Business Officer who will cultivate, build, and manage relationships with a portfolio of small business clients. The role involves developing sales strategies, expanding existing relationships, and delivering exceptional customer service to achieve business growth.

BankingCrowdfundingFinanceFinancial Services

Responsibilities

Proactively develops and executes sales strategies to attract new business clients and expand existing relationships

Develops internal and external networks and referral sources to ensure ongoing growth of BMO's business

Generates appointments and opportunities to grow business results through targeted sales efforts

Develops, maintains, and executes a business plan, including relationship management strategies, to achieve customer retention objectives

Identifies prospective customers and cross-sells additional products and services to meet their needs

Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager

Understands the local market and proactively develops relationships with centres of influence

Delivers exceptional customer service and builds trust by providing expertise, responsive service, and support

Develops and maintains long-term profitable relationships and expands wallet share within the assigned portfolio

Answers inquiries and provides accurate information about business banking products and services

Understands customer needs and offers financial solutions that meet customer goals

Resolves or escalates issues

Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs

Provides advice and guidance to assigned business/group on implementation of solutions

Develops, maintains, and executes a business plan, including relationship management strategies, to achieve customer retention objectives

Breaks down strategic problems, and analyses data and information to provide insights and recommendations

Monitors and tracks performance, and addresses any issues

Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards

Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives

Provides input into the planning and implementation of operational programs

Executes work to deliver timely, accurate, and efficient service

Supports the development and promotion of a business/group program

Follows security and safeguarding procedures and applies due diligence in accordance with Bank’s policies and ethical standards for the prevention of loss due to fraud, robbery, counterfeiting, money laundering, or defalcation

Maintains the confidentiality of customer and Bank information in compliance with Bank policies and procedures

Identifies risks and takes appropriate actions, including all documentation and other regulatory requirements to maintain operational integrity

Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus

Exercises judgment to identify, diagnose, and solve problems within given rules

Works independently on a range of complex tasks, which may include unique situations

Broader work or accountabilities may be assigned as needed

Qualification

Financial analysisBusiness banking knowledgeCustomer sales experienceTechnical proficiencyAnalytical skillsInfluence skillsData driven decision makingVerbal communicationWritten communicationCollaboration skillsProblem solving

Required

Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience

Strong financial analysis skills, with a demonstrated ability to interpret financial statements, assess creditworthiness, and provide actionable insights to drive business growth and mitigate risk

Strong knowledge of business banking products, lending processes and loan documentation, and supporting policies, procedures, and technologies

Strong experience with customer sales and service

Technical proficiency gained through education and/or business experience

Verbal & written communication skills - In-depth

Collaboration & team skills - In-depth

Analytical and problem solving skills - In-depth

Influence skills - In-depth

Data driven decision making - In-depth