Expedia Group · 20 hours ago
Client Solutions Manager
Washington - Seattle Campus
Full-time
Onsite
Entry, Mid Level
$64K/yr - $90K/yr
2+ years expExpedia Group is a leader in global travel technology, aiming to enhance travel experiences for everyone. The Client Solutions Manager will focus on driving customer retention and satisfaction through proactive relationship management and strategic engagement with clients.
CommunitiesInternetReservationsTask ManagementTechnical SupportTicketingTourismTransportationTravel
Responsibilities
Align goals with leadership and Escapia’s strategic objectives to support overall business growth
Serve as the primary point of contact for assigned customer, guiding them through their success journey
Establish performance goals with partners, develop actionable plans, and secure commitment for adoption and usage
Conduct regular check-ins with key customers to gather feedback, share updates, and ensure satisfaction
Proactively monitor customer health metrics and intervene to maintain strong relationships
Drive customer retention by understanding client goals and delivering tailored solutions
Support soft sales initiatives including win-back programs, referrals, and cross-sell opportunities with Vrbo
Assist with contract negotiations, renewals, and service optimization
Partner with Sales, Product, Engineering, Marketing, and Support teams to resolve customer concerns and advocate for customer needs
Participate in product discovery calls and feedback loops to ensure alignment with customer requirements
Educate customers on new product features and best practices to enhance operational efficiency
Collaborate on continuous optimization efforts, recommending configuration changes and improvements
Manage a high volume of clients through multiple consultations daily, maintaining quality and consistency
Represent the company at conferences and in-person events attended by our customers
Qualification
Required
2 to 4 years of sales, client services, or account management experience
Knowledge of vacation rental industry and/or property management software is a plus
Knowledge to the use of Salesforce and other CRM/BI systems
An affinity for action and self-initiative
Strong client communication skills (both verbal and written)
Superb organization and time management skills, self-discipline
Demonstrated ability to balance a variety of activities to drive a high-volume of partner interaction
Ability to resolve conflict or dissatisfied customers
A reputation for follow-up and persistence in challenging situations
Authentic relationship skills that earn the confidence of others
Benefits
Full benefits package
Exciting travel perks
Generous time-off
Parental leave
Flexible work model
Career development resources
Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
International Airlines Travel Agent (IATAN) membership
Company
Expedia Group
At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides.
10001+ employees
H1B Sponsorship
Expedia Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (519)
2024 (410)
2023 (382)
2022 (629)
2021 (483)
2020 (366)
Funding
Current Stage
Public CompanyTotal Funding
$4.25BKey Investors
TCV
2025-02-21Post Ipo Debt· $985M
2020-04-23Post Ipo Equity· $1.2B
2020-04-23Post Ipo Debt· $2B
Leadership Team
Ariane Gorin
Chief Executive Officer
Ramana Thumu
Chief Technology Officer
Recent News
2026-01-16
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2026-01-07
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