State of Ohio · 12 hours ago
Customer Service Assistant 2
Charles D Shipley Building1970 West Broad Street
Full-time
Hybrid
Entry Level
1+ years expThe State of Ohio is looking for a Customer Service Assistant to join their Bureau of Motor Vehicles. This role involves responding to inquiries and complaints, providing accurate information, and ensuring positive customer service interactions.
GovernmentOffice Administration
Responsibilities
Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service
Listen carefully to internal &/or external customer questions &/or concerns & ask appropriate follow-up questions to verify understanding
Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided
Follow up to ensure all of the customer’s questions &/or concerns have been thoroughly answered
Respond to inquiries received from the Cisco Finesse phone system
Maintain unit standards & procedures as outlined within the section
Respond to live chat e-mail & mail from the general public & all other constituents
Qualification
Required
9 mos. trg. or 9 mos. exp. in office practices & procedures
9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
9 mos. trg. or 9 mos. exp. in operation of personal computer
Or equivalent of Minimum Qualifications for Employment noted above
Benefits
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
Company
State of Ohio
State of Ohio is more than ‘just a job’ – is a privilege to serve families, friends and neighbors who rely on us throughout our great state.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Beverlyn Johns, MS
Deputy Chief Operating Officer
Holly Drake
State Chief Information Security Officer
Recent News
2025-08-26
2025-08-06
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