Information Technology Support Analyst jobs in United States
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Capstone IT Staffing · 15 hours ago

Information Technology Support Analyst

positionSpringfield-Branson, Missouri Area
timeFull-time
remoteOnsite
seniorityEntry Level
money$18/hr - $22/hr
date1+ years exp

Capstone IT Staffing is partnering with a client to build a team of IT Support Analysts. In this role, you will serve as the first point of contact for technical support issues, diagnosing problems and providing solutions in a call center environment.

AppsCloud ComputingConsultingInformation TechnologySoftwareStaffing Agency
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Growth OpportunitiesbadNo H1Bnote

Responsibilities

Ensure continuous operation of store Point of Sale systems, servers, and network devices
Communicate directly with store staff, field management, and corporate users
Provide phone-based technical support for computer systems, software, hardware, and store operations — support is available 24/7
Spend approximately 80% of time in the phone queue
Perform first-level troubleshooting for servers, telephony, LAN, and WAN issues
Identify and analyze problems; implement effective solutions
Escalate advanced technical issues as needed
Support installation, modification, and repair of hardware over the phone
Deliver excellent customer service and overflow support for other departments after hours
Assist with technology project implementations

Qualification

IT Help Desk SupportTroubleshootingPoint of Sale SupportCustomer ServiceCompTIA Linux+ CertificationCisco CCENT CertificationBilingual CommunicationBasic Technical KnowledgeCritical Thinking

Required

Strong interpersonal and communication skills; able to clearly explain procedures over the phone or in writing
Critical thinking and troubleshooting abilities
Flexible work schedule, including early shifts and one weekend day (with four weekdays)
Strong customer service focus
Ability to work independently and in a team environment
Basic technical/computer knowledge

Preferred

Bilingual verbal and written communication skills
CompTIA Linux+ or equivalent certification
Cisco CCENT or higher certification
Associate degree or higher preferred OR at least 1 year of help desk experience

Company

Capstone IT Staffing

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Capstone IT unlocks your business potential with the transformative power of technology and human resources.
dateFounded in 1999
location
Omaha, Nebraska, USA
people-size51-200 employees
web-link
https://capstonec.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Jim Richards
CEO
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Company data provided by crunchbase