ASCO Equipment ยท 22 hours ago
Service Writer
Little Elm, TX
Full-time
Onsite
Entry, Mid Level
2+ years expASCO Equipment is seeking a Service Writer to join their team in Little Elm, Texas. The role involves engaging with customers and technicians to coordinate maintenance needs and ensure a positive customer experience.
ConstructionIndustrialRentalSales
Responsibilities
Positively take ownership of customer experience
Manage work orders: open, close, post time, enter notes and monitor progress
Prepare accurate estimates for costs of repairs and present to customer
Monitor and Manage accounts receivables
Clearly and effectively communicate to customers, technicians and service manager
Provide status updates on: work orders, troubleshooting, technician progress & general questions
Monitor phones for field technician and customer calls
Various other administrative duties
Qualification
Required
2+ years of experience as a heavy equipment service technician or service writer
Ability to work in a fast paced/high volume dealership
Detail oriented, time management, and teamwork skills
Excellent customer service and communication skills
Proficient computer skills, and experience with G-Suite & other service programs
A personal dedication to work safety and accountability
Preferred
Experience with heavy equipment is preferred, however automotive industry experience may translate
Benefits
100% paid health insurance
401(k) + profit sharing
Paid holidays
Paid Training & Advancement Opportunities
ASCO Children's Education Program: Financial assistance for employees' children pursuing higher education
Company
ASCO Equipment
ASCO knows what's on the line for our customers, and we're committed to being a blessing to those we serve.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Wright
CIO/VP/3G
Patricia Edwards
ACCOUNTS PAYABLE CLERK
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