MassMutual · 1 week ago
Head of Operational Excellence and Design
Boston, MA
Full-time
Hybrid
Director/Executive
8+ years expMassMutual is looking for a leader who is excited to streamline the procurement process, leverage emerging technology, and increase the value provided to our policyholders. The Head of Procurement Operational Excellence will develop integrated processes, translate business needs to the tech roadmap, and create a comprehensive user experience through collaboration with partners in the procurement process.
FinanceFinancial ServicesInsuranceLife InsuranceRetirement
No H1B
Responsibilities
In conjunction with cross-departmental partners, design and maintain the procurement business architecture, aligning process frameworks, organizational structures, and technology platforms to enterprise strategy and goals
Lead the development of a decision-making framework and target state designs, ensuring integration with enterprise functions (Finance, Legal, Risk, Compliance, IT)
Serve as the business architect for process mapping, capability modeling, and strategic alignment, enabling procurement to deliver measurable value and support enterprise transformation initiatives
Drive the design, implementation, and continuous improvement of procurement processes, policies, and controls to ensure consistency, compliance, and risk mitigation
Lead the user experience and partner deeply with the CFPMO on implementing change management to drive process compliance
Ensure successful implementation plans are created to reach adoption goals for process and technology enhancements
Drive enterprise partnership to ensure stakeholder’s needs are being identified and met through process and technology solutions
Develop holistic workflows in conjunction with enterprise governance, compliance and regulatory requirements
Engage in and support implementation of large-scale digital workflow platforms supporting enterprise governance and procurement processes
Lead transformation initiatives, including process standardization, automation, and adoption of industry best practices to meet both team and stakeholder needs
Champion a continuous improvement mindset, translating efficiencies into procurement and enterprise operating norms and best practices
Lead the COE team comprised of business consultants assisting with process design, control ownership, training, implementation and standard operating procedures
Mentor and coach team and subject matter experts, fostering a culture of innovation, collaboration, and accountability
Develop and challenge KPIs and performance metrics that measure progress of strategic goals
Optimize quality delivery across operations using data-driven decisions
Assess performance of quality metrics and initiate process improvements, change management and training to drive corrective actions
Establish ownership of procurement standards and associated outcomes (e.g. accurate data, process compliance, quality input, etc.) and work with owners to ensure quality delivery
Qualification
Required
Bachelor's degree in Law, Business, Finance, Supply Chain or a related field
8+ years of operations, business analysis, strategy, or business architecture experience
5+ years of large-scale business process modeling, capability assessments, and architecture framework execution
Prior demonstrated results leading teams or owning large-scale initiatives
Excellent analytical and problem-solving skills to identify process inefficiencies and develop data-driven solutions using proven methodologies
Strong communication skills, both written and verbal, including excellent presentation skills to effectively collaborate with cross-functional teams
Ability to build and maintain strong working relationships across cross-functional groups
Highly motivated to make impactful improvement for the team and business partners
Ability to travel up to 20% of the time to support the needs of the organization
Authorized to work in the United States without sponsorship now or in the future
Preferred
MBA, JDA or other advanced degree
Previous experience in a mutual company or similar financial services / insurance industry
Experience with technical transformations using workflow tools
Implementation of AI based platform and/or experience creating processes utilizing AI tools
Company
MassMutual
MassMutual is a mutual life insurance company that provides investment management and trust services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Eddie Ahmed
Chairman, President & CEO
Roger W. Crandall
Chairman, President & CEO
Recent News
2026-01-18
2025-12-25
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