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NEOGOV · 13 hours ago

Programs Specialist/Analyst

Carlsbad, CA

Full-time

Hybrid

Entry, Mid Level

$85K/yr - $150K/yr

1+ years exp

Clean Energy Alliance (CEA) is the default energy provider for several cities and is focused on achieving 100% renewable energy by 2035. They are seeking a Programs Specialist or Analyst to implement customer-facing programs, monitor performance, and support community outreach and education.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Support the coordination, management, and implementation of customer-facing programs throughout CEA’s service territory by working closely with CEA staff, partner agencies, contractors, and other stakeholders

Monitor program progress, create reporting templates, collect data, resolve issues with contractors, recommend and implement improvements to program delivery

Research funding opportunities and requirements, manage program budgets, and research potential funding opportunities

Field calls from the public to answer program-specific questions, make presentations to community groups, and attend community events within CEA’s service area to distribute program information

Identify, recommend, and develop materials and web-based tools to drive customer program participation

Assist in drafting requests for proposals and in the selection of consultants

Prepare staff reports and presentations for CEA Board and CAC meetings

Qualification

Data analysisCustomer serviceEnergy efficiency programsMicrosoft ExcelPower BISalesforceSpanish proficiencyCommunication skillsProblem-solving skillsTeam collaboration

Required

Programs Specialist: Requires one (1) year of experience in customer, governmental, or public relations, marketing, or sales

A Bachelor's degree from an accredited college with major work in engineering, accounting, business administration, economics, marketing, or related field is highly desirable

Programs Analyst: Requires four (4) years of experience in customer service, governmental, or public relations, marketing, or sales

A Bachelor's degree from an accredited college with major work in engineering, accounting, business administration, economics, marketing, or related field is highly desirable

Commitment to sustainability, clean energy, and public service

Strong analytical and problem-solving skills with attention to detail

Excellent verbal and written communication abilities

Proven customer service orientation and ability to de-escalate complex situations

Ability to work independently and collaboratively in a dynamic, cross-functional environment

Proficiency in Microsoft Office Suite; advanced Excel preferred

Preferred

Prior experience working at a public utility or CCA is highly desired

Experience with Microsoft Excel, Power BI, Constant Contact, Microsoft Dynamics CRM, or Salesforce is very favorable

Prior work in the energy, utilities, or renewable energy sectors strongly preferred

Knowledge of CCA operations, rate structures, and California energy market regulations a plus

Written and verbal proficiency in Spanish highly desirable

Benefits

Group health benefits with 100% employee and 50% dependent coverage for medical, vision and dental

Other insurance includes Long-Term Disability, Basic Life Insurance and Supplemental Life Insurance

Monthly technology allowance

CEA provides a contribution of 7.5% of salary for each employee into a 401(a)retirement plan. CEA’s contributions to the 401(a)plan vest in equal annual amounts over five (5) years based on the first day of employment. Employees may voluntarily contribute to a 457(b) deferred compensation plan according to IRS limits.

Vacation – 15 days per year increasing with years of service to a maximum 25 days

Sick Leave – 8 hours per month, with maximum accrual of 144 hours

Paid holidays – 10 paid holidays plus winter break between December 24 - 31