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GoGuardian · 15 hours ago

Customer Education Specialist

United States

Full-time

Hybrid

Mid Level

$60K/yr - $70K/yr

3+ years exp

GoGuardian is a company focused on improving learning environments for K-12 education. The Customer Education Specialist will deliver impactful product training, collaborate with internal teams, and develop instructional materials to enhance customer education and product adoption.

E-LearningEdTechEducationInternetSoftware

Responsibilities

Deliver trainings to Teachers, Admins, and Counselors on our GoGuardian and Pear Deck Learning Suites

Become an expert in our product, value proposition, and best practices to effectively articulate and support all product trainings

Support customer education by continuing to develop and update training content

Understand our customer’s challenges and identify ways that our products’ functionalities can meet their needs

Collaborate closely with internal teams to support a cohesive and high-quality customer experience

Design and develop instructional materials for new product trainings and professional development experiences

Actively contribute to the operationalizing of new processes and systems for supporting the growing Customer Education team

Serve as an enthusiastic, knowledgeable and empathetic representative of GoGuardian in all customer engagements

Manage Professional Development workflow for clients experiencing varying levels of need for product training

Up to 25% travel with the capacity to travel up to 60% of the time July through September

Qualification

K-12 teaching experienceCurriculum developmentInstructional designPear Deck Learning SuiteProject managementEmpathyCross-functional collaborationSelf-starter