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Federal Bureau of Investigation (FBI) · 14 hours ago

VIRTUALIZATION SPECIALIST, 2210, GS-12/13, IT INFRASTRUCTURE DIVISION, POCATELLO, ID (ALL U.S. CITIZENS)

Albuquerque, NM

Full-time

Onsite

Mid, Senior Level

$90K/yr - $116K/yr

1+ years exp

The Federal Bureau of Investigation (FBI) is seeking a highly qualified Virtualization Specialist to install, secure, manage, and maintain the Cloud on Premise and Virtual Desktops. The role involves collaborating with customers and partners in a fast-paced environment to provide critical IT services for the FBI.

Business IntelligenceIntelligent SystemsLaw EnforcementSearch Engine

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Works with unit leadership to formulate goals, initiatives, and plans to accomplish and maintain the FBI mission

Collaborates with senior IT staff to escalate and resolve complex problems

Supports end-users by resolving hardware and software issues in a timely manner

Installs, configures, and troubleshoots Enterprise virtual and physical servers, software, and IT systems

Researches, analyzes, designs, implements, documents, and tests IT systems

Ensures compliance with security protocols during hardware and software maintenance

Provides recommendations to team and unit leadership regarding upgrades, configuration changes, system requirements, and new emerging technology

Monitors and supports contractor services

Qualification

VirtualizationCloud ManagementVMWareAWSMicrosoft AzureVDITechnical DocumentationCustomer ServiceInformation ManagementTechnology AwarenessProblem SolvingInitiative

Required

Must be a U.S. citizen

Must be able to obtain a Top Secret clearance

Experience supporting Enterprise virtual and physical IT services environments, including troubleshooting hardware and software

Experience documenting and following technical processes and procedures

Experience resolving routine IT issues and escalating complex problems

Experience providing professional customer support

Experience managing and maintaining systems and services independently

Experience presenting to unit, section, and division leadership

Customer Service

Information Management

Initiative

Problem Solving/Judgement

Technology Awareness

Preferred

Experience with and/or knowledge of one or more of the following: VMWare (EXS/EXSi)

AWS

Microsoft Azure

VDI

Virtual Hosting

Benefits

Comprehensive health and life insurance benefits

Paid vacation

Sick leave

Federal holidays

Company

Federal Bureau of Investigation (FBI)

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Founded in 1908

Washington, District of Columbia, USA

10001+ employees