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Specialty Dental Brands · 3 days ago

Financial Coordinator at Hi5 Orthodontics

Spokane, WA

Full-time

Onsite

Entry Level

1+ years exp

Specialty Dental Brands is seeking a Financial Coordinator for their Hi5 Orthodontics practice. The role involves managing financial consultations with patients, overseeing dental benefit claims, and ensuring adherence to financial policies.

DentalHealth CareHospital

Responsibilities

Work with doctor/office manager to develop and/or understand the practice’s financial and payment policies

Conduct financial consultations with all new and existing patients when new treatment plans are presented

Ensure all patients have a current financial consent form signed and financial agreement signed with each new treatment plan presented

Manage and maintain the payment options and policies for patients to uphold the practice’s financial integrity

Understand the practice’s policy on working with dental benefit plans and be prepared to educate patients on their dental benefits

Submit dental benefit claims (if this is the practice’s policy in working with plans)

Know the process of submitting claims with each dental benefit plan and submit as many claims electronically as possible

Oversee and track dental benefit plan accounts receivable and follow up on claims regularly to ensure timely payment

Communicate with all outside and third-party financing companies offered to patients and educate patients on available outside financing options

Manage patient accounts receivable and track outstanding balances to ensure timely payment

Manage the practice’s collections protocol for all outstanding balances

Adjust or “write off” the difference between the practice fee and dental benefit fee, as well as outstanding balances in accounts receivable that have aged over 120 days

Train all staff who collect or post payments on the practice’s financial protocols

Coordinate and communicate daily with the scheduling coordinator and treatment coordinator to identify patients on the schedule any outstanding balances or financial consultation need

Verify the breakdown of dental benefits for all new patients prior to the new patient exam and consultation

Routinely assist with administrative duties

Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed

Navigate software without assistance

Must always represent the practice in a professional, pleasant, and cooperative manner

Maintain regular attendance and adhere to assigned work schedules and office policies

Must be flexible

Must excel in forward thinking in order to anticipate the needs of the patient and our dental team

May be required to travel between office locations. Must be insurable by the company’s insurance

Performs other related duties as necessary or assigned by management

Qualification

Dental terminologyBasic accountingFinancial policiesPatient communicationOrganizational skillsComputer proficiencyInterpersonal skillsCommunication skillsFast-paced environment

Required

Working knowledge of dental terminology and practices

Basic accounting understanding with regard to interpreting the practice's aging reports

Must be comfortable in a fast paced, quickly changing environment

Ability to uphold financial policies while approaching patients in a friendly and supportive manner

Strong organization, interpersonal and communication skills are essential

Comfortable interacting with the general public

As a condition of employment, qualified applicants will be subject to a background check, including criminal history, driving history and character references

High School Diploma or equivalent

Minimum one to three (1-3) years of relevant experience, preferably in a dental office

Ability to sit, stand and walk for extended periods of time

Ability to lift up to 25 pounds

Excellent speaking and listening skills, requiring the perception of speech

Must have high finger dexterity to perform duties involving work on the computer