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Caris Life Sciences · 22 hours ago

Unified Communications Engineer

Phoenix, AZ

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Caris Life Sciences is transforming cancer care and changing lives through precision medicine. The Unified Communications Engineer will play a key role in the organizational Service Delivery strategy by providing technical support for voice, video, and collaboration services, while ensuring the needs of the organization are met through effective project planning and system maintenance.

Artificial Intelligence (AI)BiopharmaBiotechnologyHealth CareLife Science

Responsibilities

Provide expertise in technical support for voice, video, and collaboration services

Designs, manages, and maintains a large, complex, and highly resilient voice, video, and collaboration infrastructure

Collaboratively leads technology project planning for both short- and long-term solutions ensuring successful implementation and system maintenance are met to defined standards

Advanced troubleshooting to isolate and diagnose network problems for routing, switching, and security as it relates to voice, video, and collaboration services

Monitor effectiveness and efficiency of existing systems proactively

Define and maintain alerting for alarms, alerts, and notifications

Provide administrative support for call center applications, including call reporting, call recording, and telecommunication software

Routinely work with Contact Center stakeholders to ensure business needs and requirements are being met

Assist in the creation of processes and procedures to manage voice, video, contact center and audio-visual security and operational stability

Provide implementation support for endpoints, trunking, new equipment, and ancillary telecom/AV devices

Maintains architecture design documentation for assigned systems

Maintains knowledge base of UC infrastructure designs

Monitors and reviews metrics for all responsible systems and reports issues to management

Proactively provide forecasting for system limitations and licensing needs

Responsible for providing timely, relevant voice, video, contact center and audio-visual analytical information

Communicates complex technical information to team members as well as department leadership

Qualification

Unified CommunicationsVoice infrastructure managementVideo collaboration servicesMS Teams administrationCloud migration experienceTrunking troubleshootingProblem managementProcess analysisVendor managementInterpersonal skills

Required

Bachelor's Degree in relevant field(s) of study such as healthcare administration, security management, management information systems, or business administration or equivalent professional experience required

8+ years of Unified Communications experience with managing and maintaining a medium to large, complex, and highly resilient voice, enterprise-wide video and collaboration infrastructure may be substituted for the educational requirement

Proven abilities in problem management, process analysis and root cause analysis

Strong interpersonal and relationship-building skills, with the ability to manage up, down and across levels of the organization

Knowledgeable in the practice of audit response, and application of appropriate Controls including people, process, and technology

Ability and willingness to be available for on call shifts and special afterhours projects