Ultimate Staffing · 4 days ago
Collections
Ultimate Staffing is seeking a professional, customer-focused Collections Representative to join their team. In this role, you will engage with customers regarding past-due accounts and payment obligations while maintaining a positive customer experience.
Responsibilities
Make outbound calls to customers regarding past-due accounts and upcoming payment obligations
Engage customers in a friendly, respectful manner to understand their situation and discuss payment plan options
Encourage timely resolution of accounts
Document all interactions accurately and follow established guidelines
Work collaboratively to achieve team collection goals
Qualification
Required
Strong communication skills
Empathy
Ability to problem-solve
Ability to engage customers in a friendly, respectful manner
Ability to document all interactions accurately
Ability to follow established guidelines
Ability to work collaboratively to achieve team collection goals