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North American Risk Services (NARS) · 18 hours ago

Claims Unit Manager - General Liability

United States

Full-time

Remote

Senior Level

$105K/yr - $130K/yr

North American Risk Services (NARS) is seeking a Senior Claims Unit Manager to oversee a unit of 5-8 claims professionals. The role involves managing claims metrics, file handling, litigation management, and ensuring compliance with state statutes and company guidelines.

Financial ServicesInsurance

Growth Opportunities

Hiring Manager

TERRI WILLIAMS

Responsibilities

Effectively supervise unit of 5-8 claims people and their respective caseloads in a proactive manner

Adhere to all file handling standards, NARS Best Practices, state statutes and requirements necessary to pass audits performed by regulatory agencies, carriers, and clients. Form well written emails and LLR's internally and externally

Demonstrate a strong commitment to the mission and values of the organization

Maintain strict confidentiality of client, company, and personnel information

Works closely with Quality Assurance to ensure company objectives are met

Review and respond to claim appeals and grievances, investigate, and respond to complaints

Adhere to the policy and procedures of NARS

Lead and manage by example to promote culture of service and continuous improvement

Provide leadership to achieve key business goals

Assign accountability for desired outcomes and hold adjusters to required dates

Communicate clearly and provide adequate direction

Track trends by program and unit – know the team’s claims when a client asks

Know the Team’s Clients and be able to confidently discuss their claims

Effectively manage corrective action processes in accordance with Human Resource guidelines

Responsible for overseeing adequate reserving of claims files and quality and efficient claim handling of files assigned to unit

Maintain appropriate diary on pending claims within the unit and ensure same for employees

Qualification

Claims ManagementFile Handling StandardsLeadershipQuality AssuranceCommunication

Required

Senior level claims position to oversee a unit of 5-8 people and their respective caseloads

Manage the units claim metrics and ensure they are kept current

Oversee all aspects of file handling on pending claims which will include facts of loss, coverage analysis, investigation, negligence/compensability/liability determinations, damage assessment and coordination of medical care as appropriate

Approve and monitor litigation management, settlement negotiations, and appropriate use of vendor table

Establish and approve reserves as needed

Ability to attend conferences, client meetings, mentor adjusters and assist management as requested

Ensure files assigned to the unit are handled within state statutes, Client Claim Handling Guidelines and NARS Best Practices