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SecureSpace · 1 day ago

Relief Manager (Self Storage)

San Pedro, CA

Part-time

Onsite

Entry Level

1+ years exp

SecureSpace Management LLC is one of the fastest growing Self Storage platforms in the USA, focusing on exceptional customer service and upgraded security features. The Relief Store Manager supports the Area and District Managers by prioritizing sales, customer acquisition, and overall store performance while ensuring brand expectations are met.

CommercialCommercial Real EstateSelf-Storage

Responsibilities

Effectively exceed sales goals by promoting unit rentals, unit warranties, moving supplies, and securing positive reviews as a key responsibility

Responsible for guiding and assisting new customers through the rental process, ensuring transactions are conducted smoothly

Reach out personally to potential clients to confirm their moving dates and ensure their storage unit is secured

Manage past due tenants proactively and handle the paperwork for the lien/auction process efficiently

Provide exceptional customer service to existing clients, exceeding their expectations in meeting their needs

Perform daily inspections of the property to ensure security, cleanliness, and proper upkeep. Responsibilities include checking locks, cleaning units, restocking supplies, and executing light maintenance tasks

Perform light gardening work

Utilize power tools for general maintenance of property and grounds

Use both cleaning and property maintenance chemicals for cleanliness and overall aesthetics

Communicate results, updates, and recommendations clearly and effectively to the Area Manager, District Manager, and Leadership Team

Willing to do some travel, on occasion, to another nearby location for scheduled shifts

The standard work week for a Store Manager is Tuesday through Saturday. Flexibility in your schedule for holiday work, depending on facility hours and schedules with your team

Qualification

Customer service mindsetMicrosoft WordMicrosoft ExcelMaintenance identificationVerbal communicationWritten communicationTeam collaboration

Required

Minimum (1) year of experience in storage, retail or hospitality

Strong use of the English language in verbal and written communication

Customer service mindset

Proficient in Microsoft, word, and excel

Identify potential maintenance, safety, and fire issues

Operate roll-up doors for storage units

Willing to travel occasionally to another location for scheduled shifts

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously

Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, roll up doors, and reach overhead

Ability to operate a desktop or laptop computer

Ability to access and produce information from a computer

Ability to lift or carry up to 50 pounds

Must adhere to all GSA policies and procedures

Must maintain the integrity of confidential communications and customer information

Must maintain a professional, courteous, and cooperative manner with GSA & SecureSpace staff, as well as 'field' personnel and outside contacts, and demonstrate respect and a positive attitude

Must demonstrate dependability by arriving and leaving work on time, taking the allotted time for lunch and breaks, and limiting personal telephone calls and socializing to break periods