Fairview Health Services · 1 day ago
HR Employee Experience Agent
United States
Full-time
Remote
Entry Level
2+ years expFairview Health Services is dedicated to providing exceptional healthcare services, and they are seeking an HR Employee Experience Agent to enhance customer care for employee benefits and payroll inquiries. The role involves managing customer interactions through various channels and educating customers on benefits coverage, payroll processes, and attendance systems.
AssociationHealth CareHospitalMedical
Responsibilities
Understands and conveys on-line health and welfare benefits site navigation and enrollment options
Educates customers on self-sufficient methods for managing benefits coverage
Knowledgeable of customer group benefits eligibility
Understands the full continuum of benefits coverage; enrollment, continued coverage, mid-year event change allowances, loss of coverage and COBRA
Knowledgeable about applicable policies and bargaining agreements that impact benefits coverage
Discusses voluntary benefits, to which their customer may be eligible
Understands and articulates to customers the Kronos time and attendance system including badge reader functionality, roles and responsibilities, and schedule set-up
Understands the payroll processing schedule and educates customer base on the intention of each payroll run type
Knowledgeable of pay practices by employee group and contract group
Knowledgeable of pay stub structure and contents
Understands garnishment process
Successful navigation of Lawson HR system for the investigation of processed and unprocessed events
Knowledgeable of impacts to benefits and pay following certain types of employment events
Effectively articulates impacts to employees resulting from late processing and plans to correct them
Qualification
Required
2 years experience in directly managing customer needs
1 year call center experience
A positive attitude with a passion for helping and meeting the needs of others
Excellent listening skills to quickly identify customer's needs and document in appropriate tracking mechanism
Strong written and verbal communication skills. Must be articulate and professional in verbal and written communications
Utilize appropriate resources to research possible solutions and quickly problem solve within standard service level agreement guidelines
Keyboard skills and ability to use PC applications such as MS Office including Word, Excel and Outlook is required
Detail oriented with an ability to function well in stressful situations
Ability to handle a large volume of work with accuracy
Ability to multi-task when communicating with employees or managers regarding issues. while navigating multiple monitors and systems simultaneously
Organizational skills
Ability to work on computer for long periods
Ability to exercise discretion while handling confidential information
Preferred
B.S./B.A. in Human Resources or related area
Healthcare experience
1 year Benefits or payroll administration experience
Lawson system experience
MyTime timekeeping experience
Benefits
Medical
Dental
Vision plans
Life insurance
Short-term and long-term disability insurance
PTO and Sick and Safe Time
Tuition reimbursement
Retirement
Early access to earned wages
And more!
Company
Fairview Health Services
Fairview Health Services is a nonprofit healthcare organization that provides various medical and wellness services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-11-15Acquired
Leadership Team
James Hereford
President and CEO
Joe Gaylord
Executive Vice President & Chief Financial Officer
Recent News
2025-12-17
Twin Cities Business
2025-12-09
2025-11-23
Company data provided by crunchbase