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Gulfstream Aerospace · 8 hours ago

Repair Cntrl Assoc II

Savannah, GA

Full-time

Onsite

Mid Level

4+ years exp

Gulfstream Aerospace is a leading company in the aviation industry, dedicated to providing the finest aviation experience. They are seeking a Repair Control Associate II to coordinate and monitor aircraft component repairs, ensuring timely delivery and maintaining customer relationships.

AerospaceAutomotiveInformation TechnologyManufacturing

No H1B

Responsibilities

Maintain accurate, real-time records of parts out to vendors for overhaul/repair; exchange items due from operators. Pursue process through to completion

Coordinate with spares inventory control and in-house shops to ensure timely delivery of detail parts as required. for overhaul/repair of company and customer owned parts

Coordinate the repair/overhaul of exchange units

Liaise with other departments for in-house shops on correct pricing for customer owned property

Build customer and vendor relationships in order to meet customer aircraft parts requirements

Process customer owned property to vendor for repair/overhaul after reviewing terms and conditions of customer purchase order to determine proper disposition within Gulfstream procedures

Analyze reports to monitor, vendor delivery schedules to ensure timely turnaround of repaired/overhauled items

Maintain admin files and submit reports governing repair/overhaul program as required

Maintain contact with customers, field representatives and outside sales representatives both prior to and during any unscheduled maintenance to fulfill any and all parts requirements

Work with finance department to ensure customer credit line is established and coordinate induction invoice

Work in concert with the Purchasing department and in-house repair shops to provide accurate pricing and quotes in a timely manner for aircraft components being repaired / overhauled

Monitor the cost of ongoing customer property repairs/overhauls, job charging, and parts purchasing to maintain the dollar amount quoted to the customer

Takes a proactive approach to coordinate with credit reps and assures all accounts stay in good standing

Work closely with customer and Gulfstream sites to ensure that repair/overhaul requirements are fulfilled, schedules are met, pricing is accurate, and components are shipped

Ensures invoices, including supplemental bills, are processed within established guidelines

Participate in training new staff members and impart business knowledge, skills and experience

Prepare reports pertaining to current status of work orders. Analyze and take necessary actions to update customers and follow up with appropriate internal work groups

Work directly with outside vendors to achieve the highest quality and quickest turn-around possible to ensure absolute support of the aircraft

Monitor group email and assign to Repair Control Associates or respond to customers as appropriate

Coordinate additional support for customer repairs/overhauls to include rental or loaner units, special vendor exchanges, vendor warranty, etc

Assist Product Support business office in resolution on accounts receivables issues

Provide support to outside R&O sales managers (pricing, quotes, and customer inquiries)

Perform other duties as assigned

Qualification

Customer service experienceAerospace experienceCost control principlesMicrosoft OfficeReading maintenance manualsComputer literacyCommunication skills

Required

High School Diploma or GED required

4 years customer service experience, preferably in a repair/overhaul capacity

Basic understanding of cost control financial principles

Strong written and verbal communication skills

Must be able to read and interpret applicable aircraft maintenance manuals, IPCs, ASCs, CBs, and service bulletins

Must be computer literate and use necessary software (Microsoft Office products are required)

This job requires one to be able to read, write, speak, and understand the English language

Preferred

Aerospace experience preferred

Microsoft Access is preferred

Company

Gulfstream Aerospace

Glassdoor3.6

Gulfstream Aerospace is an aircraft company that designs, develops, manufactures, markets, and services business jet aircraft. It is a sub-organization of General Dynamics.

Founded in 1958

Savannah, Georgia, USA

10001+ employees