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Acentra Health · 12 hours ago

Scheduling Coordinator (Hybrid - Cary, NC)

Cary, NC

Full-time

Hybrid

Entry Level

$16.35/hr - $19/hr

1+ years exp

Acentra Health is dedicated to empowering better health outcomes through technology and clinical expertise. The Scheduling Coordinator will ensure timely assessments for Medicaid beneficiaries by facilitating communication and coordination between beneficiaries, providers, and assessors, contributing to the efficiency of services.

Health Care

H1B Sponsor Likely

Responsibilities

Utilize automated systems to schedule assessments for completion by Registered Nurses for both in-home and facility settings, in line with contracted metrics and deliverables

Ensure accurate and timely documentation of all interactions during the scheduling process within both the states and proprietary systems

Initiate outbound communication with beneficiaries and providers to efficiently schedule all assessments for completion and ensure routing efficiency

Respond to inquiries and requests regarding assessments, scheduling conflicts, and complaints, providing prompt and effective resolutions

Develop and maintain a thorough understanding of internal policies, procedures, and services, both departmental and operational

Consult with the supervisor on complex or unresolved issues and precedent-setting decisions to ensure appropriate resolution

Strong attention to detail, ensuring accuracy in all tasks

Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules

Qualification

Customer service experienceScheduling experienceOutbound calling experienceMicrosoft Office proficiencyCommunication skillsInterpersonal skillsOrganizational skillsTime management abilitiesAttention to detail

Required

High school diploma or GED equivalent

1+ years of customer service experience within the healthcare industry

1+ years' scheduling experience

1+ years' experience in an outbound calling (Call Center)

Preferred

Demonstrated professionalism, flexibility, and dependability under pressure, with the ability to work independently with minimal supervision

Strong communication skills, both written and verbal, along with strong interpersonal, organizational, and time management abilities

Proficiency in Microsoft Office programs, along with access to high-speed internet and a secure, private work environment free from distractions

Benefits

Comprehensive health plans

Paid time off

Retirement savings

Corporate wellness

Educational assistance

Corporate discounts

Company

Acentra Health

Acentra Health is a provider of clinical services and technological solutions to government healthcare organizations.

Founded in 1994

Mclean, Virginia, USA

1001-5000 employees

https://acentra.com/

H1B Sponsorship

Acentra Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (49)

2024 (49)

2023 (16)