Tosca · 13 hours ago
IT Help Desk Engineer 2
Atlanta, GA
Full-time
Hybrid
Mid Level
4+ years expTosca is hiring an IT Help Desk Engineer II to support their North America HQ team in Midtown Atlanta. This role involves providing Tier 2 end-user support for HQ and executive leadership, administering Microsoft 365, and troubleshooting various IT issues.
Packaging ServicesSupply Chain Management
Responsibilities
Provide Tier 2 end-user support for HQ and executive leadership
Support Windows and macOS environments
Administer and troubleshoot Microsoft 365, Azure Entra ID, and Microsoft Intune Endpoint Manager
Support laptops, peripherals, mobile devices, and conference room AV
Document and resolve tickets while partnering closely with infrastructure and network teams
Qualification
Required
4 to 6 years of hands-on IT service desk or end-user support experience
Strong Microsoft Intune experience (this is a requirement)
Experience providing professional, white-glove support
Clear communicator with strong documentation habits
Comfortable working in a fast-paced, hybrid HQ environment
Benefits
Parking is provided for on-site days
Company
Tosca
Tosca (www.toscaltd.com) is a global leader in reusable plastic packaging and performance pooling solutions, purpose-built for our customers to eliminate food, labor, and transportation waste and improve performance at every turn.
501-1000 employees
H1B Sponsorship
Tosca has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2017-10-02Acquired
Leadership Team
Matt Harrison
Chief Financial Officer
Nancy Walsh CPA
CFO – North America
Recent News
2023-12-25
Company data provided by crunchbase